Easy to put together although the large wheels do not turn very easily, but we're able to manage. The first time we used this machine (in an office setting) we were 7 packages in when the kettle stopped getting hot. It worked great up until this point. I got online with Webstaurant's customer service and in just a few minutes they said they will be shipping a new kettle out as a replacement. Hopefully that will do the trick! Great customer service, so far. Thank you
2 out of 2 found this review helpful