Reviews for Cooking Performance Group CR-CPG-72-NL 72" Gas Radiant Charbroiler - 240,000 BTU

This broiler is garbage, stay away at all cost. Has massive hot spots that just burn food, outside of hot spot is too cold and doesn’t cook food at all. Not to mention that you have to reach across the hot spots to cook and you constantly burn your arms. Worst of all, the service. WebstaurantStore will not stand behind their products. The void the warranty because a “professional” did not preform the installation (hooking up a gas line does not require a professional, especially for the cost and if there is even one available to begin with.) Very disappointing, especially after the years of support I have given this company.

This charbroiler is really bad quality.! We have used it for 8 months and it's falling apart. Contacted customer service and they basically said it's our fault because we don't clean it well. (when they don't even know how it looks) very disappointed. Stop selling this stuff

This left grill marks which is good but a lot of time the food would just burn on this because even on the low setting it will get way too hot and the heat wouldnt evenly distribute

I’ve had this for about 10 months now and I wish I would of researched better. I have changed the rocks, rotated them and cleaned it as instructed and the grill has hot spots. I cannot cook on 1/3 of this grill because no matter what it burns the food. The other 2/3 of the grill is fine but one part is not. So I cannot cook more than 3 burgers at a time.

We owned a cafe a few years back and we always wanted one of these Charbroilers, but we didn't have enough room under our vent hood for it. We now cook at lot at home on our back deck, so we decided now was the time to get on of these bad boys, and we are soooo glad we did!!! It's worth every penny if you are a serious griller and love the char broil flavor. Just be prepared that this is the real deal, and not one of the local hardware store grills. We had a little bit of trouble hooking it up to our propane bottle, but with the help of a friend who is a certified technician, and calling the help line for CPG, we got it going. We were concerned about windy conditions messing with the burners or pilot lights, but Read More

This is a fabulous broiler. It is very high quality. The packaging is excellent and very secure. The heating is even, unlike a Globe unit. The char-briquette grates are HEAVY cast iron. When you adjust the mixer, place the the front cover back on and check the combustion. The front cover affects the airflow to the mixer. The Propane conversion is simple. Be aware that the price does NOT include a shipping charge. Having said that it is well worth the delivered price to me.

Dependable item! Our restaurant sells 2.7M per year in sales and this item holds up to the massive amount of chicken and burgers that we sell. Easy to clean and staff friendly.

EXTREMELY HAPPY WITH THIS PRODUCT DOESN'T EVEN COVER IT. I CAN'T BRAG ENOUGH ABOUT THIS CHARBROILER. MADE THE BEST STEAK IVE EVER HAD....HANDS DOWN THE BEST!

I bought this not realizing how nice and big it would actually turn out to be. It is a beautiful grill and I love how it automatically comes with the option to convert it so you can use it with Liquid Propane.

This charbroiler is not built well AT ALL! We used it in our restaurant for 6 months and it's falling apart. Contacted customer service and they basically said it's our fault because we didn't keep it in brand new condition.

This grill is just amazing. It’s much better than other grills. If you like to charbroil grill don’t worry about it. You will not regret it

In my previous restaurant I had this exactly charbroiler but used. We used it for 3+ years with no issue. Sold cheap to purchase new one. High quality.

It is OK. I am already having issues with the some of the burners not lighting as expected. It also has a huge issue with hot spots.

Great price; however, the grate holding the lava briquettes disintegrated in less than four months. Customer service was nice, so we will see how much they charge me to fix this, if anything. The unit also runs hot.

Really good charbroiler , high quality and durable we cook all kind of stuff on it and it cooks perfectly , and the price is really good , the delivery was fast .

Great grill. Makes great burgers. Easy to clean. The set up was fairly simple . Arrived on time as the email stated. Arrived in a crate.

I love my 24" griddle! Works great , it heats up fast and it is easy to clean . It is very heavy and solid . It would be perfect if it had a thermostats in it.

The shipping was amazingly fast. Set up quick and easy. I've never had a grill that gets this hot this fast! Cook time is cut in half from my previous grill. Easy to clean and maintain. If I ever need another grill, this is it!

I purchased this grill about 9 months ago and haven't had a problem at all with it. The flames are strong and heat really up quick to a HOT temp. Great for all proteins like chicken fish steak. I recommend seasoning the grill with oil before cooking food so it doesn't stick. I use a thick cotton towel with light oil and rub it on the grill when it's running. Let it burn off for a couple seconds and it's good eating.

This is a great product.It is a perfect size and seems very well built. It heats evenly and is easy to clean. Glad we found this!

The Charbroiler is the perfect size for my food truck! It was easy to hook up and has a great flame. the only down fall with it is you need to unscrew the burners and the plate to give it a full cleaning.

Great product for the money. I have recently gotten this chargrill and it works great. You can't beat the price and it makes great lines

Our board is so happy we bought this. We have seen an increase in sales due to this charbroiler's use. It is well built and I was impressed by the quality.

Perfect for my kitchen. You can not get a better deal on this anywhere else. Except you do have to order more Lava briquettes. It is short on what you need to fill it.

Only used for 3 months and the flames started to fly out the front of the unit where the knobs are. The unit was running hot and wasnt working right from the start. Now the whole front of the unit is burnt and peeling. Was professionally installed for the restaurant and deep cleaned out once a week. Do not waste your money and now time tryimg to deal with this issue and get some resolution. Companies should stop selling junk as it it is also dangerous and a hazard. What a headache

The original order was damaged. However, your team did the right thing by providing us with a replacement after sending photos. Well done. My only suggestion is to ask your supplier to maybe package them with more protection to avoid future returns.

Have been using it for few months and it's falling apart. The Lava Briquette Rack has melted. Parts of the hill are super hot which is very hard to cook big pieces of meet. Only 1/3 of the hill is usable.

Grill Lasted about 9 months before falling a part. Now need to buy new grates and radiants.

Purchased this broiler in the excitement and it helps to add flavorful menu at my restaurant.

O i dont know where to begin. HORRIBLE grill! Dont waste your money. I purchased this for a brand new store i just opened few months ago. Automatically from the start i had issues. I contacted webstaurant store and fine they did what they could and the item was honored as defective. Then they sent me another one again same problems with this one. So i came to a conclusion its not defective its just poorly made with very very cheap materials. It came to the point where i thought my store was going burn. The very thin metal that comes under the burners is completely melted and now all the food gets stuck on that and makes a huge fire.

Works great. I have had to replace two of the grates due to getting cracked. The pilot lights are very easy to get to. The small charbroiler gets to temperature quickly.

We bought this to replace a very old, huge char broiler and we love it! It heats up quickly, is semi easy to keep clean with nightly wire brush downs. We did have to replace a burner after only 1 year, but it was the "favorite burner" on the char broiler. The burners are not cheap either! We now have a backup burner if it happens again. We also have extra briquettes on hand as well. The other thing is that some of the lower grates that hold up the briquettes have cracked. They still hold up the briquettes, but we didn't think that after a year we would be replacing things on it?! We do like the size and performance of the char broiler though.

Heat distribution is awesome, the quality of the product is outstanding. The use of this element in the kitchen is essential, this is a great buy and a great investment.

Purchased to replace a 10 year old charbroiler. In the less than 2 year of ownership I've had to replace the radiants and grill grates which basically disintegrated. Was about to replace them again in less than 2 years when I noticed a quarter sized hole in the burner. Looked for parts and realized even if I could buy them (which I cannot) it would be several hundred dollars. I've decided to buy a decent grill and not replace subpar parts made of subpar materials for a subpar grill.

Extremely disappointed in this equipment. The gas feed is very uneven and there is virtually no temperature control. It's either super low (roasts food) or so hot it's burning everything. We have refired WAY too much meat coming off this char broiler. Not worth the money at all.

This Charbroiler is TOP of the line! It has enough adjustable knobs to control your own heat supply for anything you may need to grill. Cleaning it is easy as 1,2,3. Lift the grates with ease and get it back to sparkling new in no time with easy assemble and deconstruction. MUST HAVE!

Great Charbroiler for a great price! Always fires up when you want it to. Easy to use knobs let you select the correct temperature for whatever it is you’re cooking!

We have been using the charbroiler for few months and gas does not distributes evenly corner to corner, it gets very hot in the center but not enough heat at 4 corners. great price but I would not buy this item next time.

Perfect grill, has everything you need and much more. Beautiful grill marks on the steaks and chicken. Strong material that is very easy to clean.

I haven't been using this long enough to make a fair review. So far though, I do love it. Heats up quickly and is easy to clean.