Verified Purchase
- Capacity:
- 16 Pans
Do not buy this or any Avantco products, their support is atrocious. I purchased in May, had issues with it holding temperature almost immediately. It took over 3 weeks for them to provide a technician to look at it. I informed them from the beginning that I thought the issue was caused by a bad seal, but when the technician finally arrived after multiple calls and email's, he said there was nothing wrong and went on his way. Less than a week later, the unit stopped cooling again. I once again noticed that the seal had popped loose. I called back to the warranty department and was told that gaskets aren't covered under warranty. There staff is not only non-responsive, but condescending and dismissive if you are able to get in touch with someone. If I ran my restaurant the same way, I would be out of business. I am not the kind of person who typically bad mouths a company online, but I have exhausted all other channels and have not had my issue resolved.
18 out of 18 found this review helpful
We appreciate your review, Nicholas. We wish this Avantco APT-60-HC 60 inch 2 Door Refrigerated Sandwich Prep Table would have worked out for you. Our Customer Solutions team will remain in contact with you about this.