Lancaster Table & Seating Clear Coat Finish Ladder Back Chair with Antique Walnut Wood Seat - Assembled

I bought these chairs around a year ago and am now leaving a review. After a year, they still look and function great! They are as sturdy as the day I bought them. I bought them with seats unattached and found it very simple to attach the seats. Great product at a great price. Over the years, I've ordered several different things from the Webstaurant Store and in my experience, their customer service is second to none. I usually don't leave reviews and hadn't planned to in this case either until I came back here looking to order some more chairs and read the one star review left by that other fellow. While he is correct, the seats do not come predrilled, I don't see how that merits a 1 star review. Predrilling isn't a requirement- just line the seat up with the chair frame and screw it down. I am a Webstaurant Store repeat customer and will continue to be, even without predrilling.

I ordered this unassembled, assuming, as with all other products that I have purchased from online retailers, that there would be drill holes in the seat. No such luck. Though the customer service agent indicated that she found an FAQ section that states that there are no drill holes, I still can't find that statement on their website for this product. The bottom line is that that information is hidden, and it's well worth paying the extra money to not have to drill holes. The only thing the agent did was offer to send me directions for installation, which I don't need since they are very basic. I really wish I had purchased the same item from a furniture site. They treat their customers very differently.