Verified Purchase
Avoid Inoksan & Webstaurant – Terrible Product and Zero Support I bought an Inoksan machine through Webstaurant, and it was a complete disaster from day one. One burner shuts off every minute, the other two are unstable and make loud noises. Instead of fixing the problem, Webstaurant bounced me to a useless “support” number. The technician promised to help, but weeks went by with ZERO follow-up. Every time I called, I got nothing but empty promises. I even offered to repair it myself if they’d just send the parts – still nothing. Neither Webstaurant nor Inoksan is taking responsibility. They sold me a defective machine and left me stuck with it, refusing even to consider a return. This is the worst customer service I’ve ever experienced. If you value your money and your business, stay away from Inoksan and from Webstaurantstore.
Thank you for your review, Hussam!t. A Customer Solutions Representative will remain in touch with you on this vertical broiler. Please reach out with any questions!