Avantco HWDD2 2 Gallon Hot Water Dispenser with Digital Controls - 120V, 1800W

I initially purchased two of these hot water dispensers two years ago for our tea shop. One of them lasted a year and the other one lasted two years. The first one started to flood on top of of the boiler and was unable to regulate the intake of water. Webstaurant did help us with the replacement of this one and we went with a comparable product. So far, no issues with that product. Today, the second one stopped dispensing water completely. I spoke with customer service and since it was out of warranty, there wasn't anything that could be done. They recommended that I reach out to Ready Kitchen Warranty to see if they could troubleshoot over the phone or send a tech out at my cost. The tech I spoke with indicated that this specific model doesn't have replacement parts and said there wasn't anything that we could do to repair it that would make financial sense. They stated that it's likely that the boiler is shot. They recommended replacing it. We've been extremely disappointed with this product and wouldn't recommend it.

Bought this the first time, after 2 weeks of use started spewing boiling water from the other valve in the front, almost got second degree burns! luckily I pulled the plug to turn it off, supposedly the machine chips burnt out. Webstaurant sent us a brand new one ASAP, 3 days later the same thing happened. Theres nothing wrong from our end, we had electricians check our outlet to be safe, this company just sucks.