- Width:
- 48"
- Power Type:
- Natural Gas
I am writing to express my absolute frustration regarding my recent purchase of the [Product Name]. This acquisition has become a financial burden, causing me to lose significant revenue every day it remains non-functional. The level of service I have received is unacceptable. As the seller, you have limited your responsibility to simply providing the contact information for the warranty provider, rather than taking ownership of a defective product you sold. This is a brand-new, expensive piece of equipment that operated for only one day after installation before failing. To make matters worse, Hobart has informed me that it will take 5 to 6 days just to send a technician. For a business in the hospitality industry, this delay is a complete lack of respect. Our operations depend on the reliability of our equipment, and urgency should be a cornerstone of professional service. Furthermore, I am being told that if I hire Read More
Thank you for your review, Juan. The warranty process is important to establish the cause of the issue, and to rectify the situation correctly according to the manufacturer’s warranty terms. Our Customer Solutions team will remain in contact and is happy to assist with any questions you may have about this process!










