Verified Purchase
- Type:
- Grooved Top and Smooth Bottom Plates
My initial panini press was a used model, which prompted me to purchase a new one of higher quality. A neighboring sandwich shop highly recommended this specific model that they loved. I believed that a flat-bottom grill would be easier to clean. Consequently, I chose to buy this particular model. Upon opening it and attempting to make several paninis, I was disappointed to find that each one browned unevenly. The top plate descended at a steep angle, heating only the back portion of the panini. As a result, the back burned while the front remained nearly untouched. When I contacted the webstaurant to request a return, they suggested some tweaks that did not work and I was informed that they do not accept returns on used items, which I find completely unreasonable. To my dismay, the customer service representative suggested that I sell the panini press myself and then purchase a new Read More
1 out of 1 found this review helpful
Thank you for your review, Preethi! Because this item is still covered under the manufacturer's warranty, any potential resolutions for item issues must be resolved through the manufacturer's warranty process. Please reach out to our Customer Solutions team if you have any questions!