- Configuration:
- Smooth Plates
I bought the product after discarding the one we had for three years. I decided to buy the same brand... the new product arrived, the upper plate was not heating at the same temperature as the lower, later the arm started making a noise everytime we use it and finally it got dislocated and the plate finished being not aligned. Being under guarantee I was expecting a replacement but I received instructions to ship it or drop it in location 1 hr away form mine to be reviewed and potentially repaired. Waiting for the technician to contact me to know what will be the final decision, 3 days and waiting. In the mean time my restaurant struggling to serve customers with two non-comercial paninins.... Final note: I paid for next day delivery when I brought it $, and received it almost a week before because webstaurant store offers/charge the next day delivery but is not responsible of manufacturer's shipping time (?).
Thank you for your review, Rafael! Our Customer Solutions team will remain in contact with you about this.






