Actionable Guest Feedback for Restaurants
Recover guests, improve operationally, improve online reviews, and drive revenue.
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What is Ovation?
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, improve online reviews, and easily improve operations.
Drive Revenue with Happy Guests
Our 2-question SMS survey encourages happy guests to leave reviews and take revenue-boosting actions, while unhappy feedback goes directly to the brand for issue resolution.
Powerful Tools
Ovation aggregates survey and online review data to provide insights, highlight strengths, and pinpoint improvement areas.
Easy Feedback Process
Ovation simplifies guest feedback, helping you resolve issues, improve SEO, and increase retention, leading to more positive reviews and higher revenue.
“We’ve seen a tremendous uptick in the number of 5-star reviews being published.”
Justin Egan, VP of Marketing, Craveworthy Brands
Drive Revenue with Actionable Feedback
More Feedback, Better Feedback
Our frictionless surveys result in 10-20 times more feedback than long surveys and help you hear from a wider range of guests.
Operational Improvements
AI-driven insights based on your private and public feedback help you know what to fix and where to fix it.
Guest Recovery
Real-time chat tools help you save guests in 2 clicks or less. Managers resolve issues directly, recovering guests and converting them into raving fans.
Better Online Reviews
Unhappy guests can talk to you privately. Happy guests are encouraged to share online!
Keep a Pulse on Your Brand
From day one, you’ll have your finger on the pulse of your brand, knowing exactly what to fix, who to retrain, and what stores to celebrate.
Monitor Your Brand
Ovation’s reporting empowers you to gain insights at both macro and micro levels. Analyze your performance by location, time of day, or ordering method. Receive daily and weekly updates and customize your reports to find exactly what you’re looking for.
Know What to Fix
Ovation synthesizes all of your private feedback and public online reviews. In a single view, open-ended feedback is filtered into restaurant-specific categories.
Exclusive Savings for WebstaurantStore Customers
WebstaurantStore Users: Only $119 per Month for Ovation Base
Plus Member Savings: Only $99 per Month for Ovation Base
Ready For Actionable Insights?
Schedule your free demo today!