Important Information About Your Common Carrier Delivery
Find out what you can do to make your delivery a smooth process. Discover how to document damaged or missing items and the services we provide. Watch this video to learn more.
Managing the Delivery Process
Your order will be delivered curbside on a full-size 18-wheeler. Here’s what you are responsible for:
Removing the Shipment from Truck
A liftgate is required for unloading. You can provide your own liftgate, or you can use our liftgate service.
Bringing Shipment into Location
Once the driver places your order on the ground via a liftgate, you must bring all items into your location. We recommend using a hand truck to make moving the items easier.
Noting Damaged or Missing Items
Any damaged or missing items must be noted on the delivery receipt before signing. Please keep a copy of your receipt.
How to Note Damaged or Missing Items
Upon delivery, inspect your shipment for any damaged or missing items. If you find any issues, note them on the delivery receipt. By noting damages, you are more likely to receive compensation should something be amiss with your order. If you sign the receipt without citing any exceptions, you confirm that the shipment was received in acceptable condition.
If any piece of the shipment is damaged or missing:
Keep your copy of the delivery receipt
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging
Note it clearly on the delivery receipt before signing
Examples: “missing 3 pieces,” “holes in packaging,” “multiple dents on table”
Optional Delivery Services
Liftgate
A liftgate is a motorized platform that lowers your order to the ground for easy unloading. The driver places it on the ground, and you bring it inside. If you do not have a loading dock or forklift, select the "Common Carrier w/ Liftgate" option at checkout. This includes the fee for the liftgate. Adding this option after checkout will incur additional fees.
Call Before Delivery
Select this FREE service option at checkout for common carrier shipments and the carrier will contact you to schedule a delivery appointment within a 4-hour window. This service is required for residential customers, and we strongly recommend it for businesses, especially if your normal hours are not between 8 AM and 5 PM, Monday - Friday.