Verified Purchase
While we loved the mugs, 9 out of 36 mugs arrived broken...all within 2 of the 3 boxes. The boxes appeared fine on the outside, but the mugs were broken on the inside. IMO, this was a manufacturer's packing issue and not a Webstaurant store issue. I was able to get a refund with no problem, but I should have checked the boxes immediately upon delivery so I could have more shipped out in advance of the event they are needed for. Lesson learned.