I have been ordering stemless champagne flutes from this supplier for years, and my customers always raved about the exceptional quality. The glasses were sturdy, beautifully crafted, and perfect for personalization. However, my most recent shipment was shocking. The quality has completely deteriorated.
Every single glass in the batch was warped, with visible lines running through the interior. No two glasses were the same, and each had some kind of defect. Initially, I thought it might be a one-off defective batch, so I reached out to customer support. They sent me a replacement shipment, but unfortunately, the issues were identical.
When I brought this up with the rep, I was told there had been "a slight change in the version of glasses you received." This wasn't a slight change—it was a complete downgrade to an extremely poor-quality product. The new design doesn't hold a candle to the original, and it's clear that Read More
Thank you for your review, Amy! Our Customer Solutions team will remain in contact with you about this.
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