4.3

Rated 4.3 out of 5 stars

48 Customer Reviews

36 reviews rated this 5 out of 5 stars.

4 reviews rated this 4 out of 5 stars.

1 reviews rated this 3 out of 5 stars.

1 reviews rated this 2 out of 5 stars.

6 reviews rated this 1 out of 5 stars.

Customers Say

Customers appreciate these coffee mugs for their classic design and good size, noting they are great for various hot beverages. Opinions on durability vary, with some finding them sturdy and long-lasting, while others report issues with cracking and breaking. Overall, they are considered a good value for the price.

  • mugs
  • coffee
  • great
  • mug
  • cups
  • nice
  • price
  • hold
  • hot
  • quality

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Brian S. from Select Funding, LLC

Posted on 01/31/2018

Verified Purchase

Color:
American White

Great cups for the price! I calculated how many disposable coffee cups ours company was using and we were shocked to say the least. We switched to these lovely, heavy duty coffee mugs and haven't looked back. They give a nostalgic feel as I reminisce of diner breakfasts with my grandfather, while helping my company create less waste for our future. I will purchase more in the future as our office expands, thank you Webstaurant for providing a quality and accessible product.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Stephanie R.

Posted on 01/26/2025

Verified Purchase

Color:
American White

I like these cups, they keep the coffee very hot. They did however come and over half of them were broken. But webstaurant is awesome and sent me another box for free!

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Sonam C.

Posted on 11/30/2023

Verified Purchase

Color:
American White

When I used the first mug out of my dozen i got. On using the first mug, I noticed cracks from inside and the outside of the mug. So I thought, it might have been from shipping. The next mug seemed in good state, but as soon as it's filled with hot liquid few times, the cracks seem to appear. So either the glazing is poor or "Stoneware" cannot stand heat. Conclusion : Bad product !!

Thank you for your review, Sonam! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Josephine M.

Posted on 11/26/2023

Verified Purchase

Color:
American White

When we first received the mugs, 3 were broken. Webstaurantstore replaced them two times. The three would arrive broken. but, the truth of the matter is, even though the mugs a substantial mug, they break easily. Handles break off and chip with the slightest bump.

Thank you for your review, Josephine! We are sorry this product has not worked well for you. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

David L.

Posted on 10/01/2023

Verified Purchase

Color:
American White

outstanding product. Customers love the new cups.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jo B.

Posted on 09/21/2023

Verified Purchase

Color:
American White

Edge has smooth surface with great mouthfeel. We have some similar smaller mugs but these are my new favorite. Great for beverages and large enough for soup. Shipping was lightening fast.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Jeanette C. from Toni & Allen LLC

Posted on 01/17/2023

Verified Purchase

Color:
American White

These were the worst cups ever. I have had these for a couple of months and all of the handles snapped off. They don't hold up well in the restaurant industry very disappointed.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Suzana S. from Sweet Ludres LLC

Posted on 01/17/2023

Verified Purchase

Color:
American White

We have had these forever. Love them, good size and enjoy a nice large coffee cup. Sturdy and long lasting.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Vicki M.

Posted on 01/04/2023

Verified Purchase

Color:
American White

I purchased these in 2016 and I still love these cups. The quality is superb and they still look brand new. Out of the case I bought only 1 cup has a chip on the bottom edge and that was my fault as I dropped it on my enameled steel sink. That’s amazing as I am not the easiest on dishes. I have enjoyed these cups for years and I’ve used this supplier several times and haven’t had any issues with products or service. So go ahead an buy these mugs as you won’t be disappointed!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lizbeth

Posted on 03/11/2020

Verified Purchase

Color:
American White

We love this coffe mugs, a little too big than expected but good quality. We serve coffe, tea, hot chocolate and champurrado. We would recommend this mugs to any business that serves hot beverages.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Melanie D. from Beans In The Belfry

Posted on 02/03/2020

Verified Purchase

Color:
American White

As a coffee shop, the quality of the mug in which the coffee is served is just as important as the coffee itself. These 12oz mugs hold the perfect amount for our cost efficiency and the tapered rim allows for easy drinking and sipping. Highly recommended.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Geoff S. from The Public House Tap & Grill

Posted on 12/20/2019

Verified Purchase

Color:
American White

This coffee mug is beautiful , is thick but not heavy , perfect to keep the coffee hot for longer time than the other ones and looks great .

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Eric S.

Posted on 12/15/2018

Verified Purchase

Color:
American White

Mine arrived with 4 dead (see pic). The survivors are light and will not survive bumping. These are not the heavy, diner-type of mugs I was lead to believe they are. CS promptly and without question refunded me for the loss and tried to help me find a replacement. Will try again.

0 out of 1 found this review helpful

Thank you for your feedback! We are sorry your Acopa 12 oz. Ivory (American White) Victor China Coffee Mug - 12/Pack arrived damaged. Corrective action has been taken and a Customer Solutions Representative will remain in contact with you about this.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lisa H. from Oak Ridge Planation

Posted on 09/04/2018

Color:
American White

A great style mug from Acopa that is well made and works great for coffee or hot cocoa. The 12 ounce size is excellent and the mug reminds me of the diner ones.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Chris W.

Posted on 07/27/2018

Verified Purchase

Color:
American White

Wow! Hit this one out of the park!!! Got twelve 12 oz mugs just as described at a very low price. Shipping time two days!!! Super great packaging! Double packed and bubble wrapped. Mugs in perfect condition. This business rocks and has got me locked in! Way to go Webstaurant!!!!!

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Omer O. from Springfield Diner

Posted on 07/08/2018

Verified Purchase

Color:
American White

mugs are cranking so easily. first week we used maybe 5-6 of them dented or cracked even did not hit anywhere. also we do not wash them in dish washer. although they look really nice, thick and feels good when you hold it

Thank you for your feedback! We are sorry your Acopa 12 oz. Ivory (American White) Victor China Coffee Mug - 36/Case was defective. Corrective action has been taken and a Customer Solutions Representative will remain in contact with you about this.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Matt S.

Posted on 06/17/2018

Verified Purchase

Color:
American White

Great mugs, our students love them, and they hold up really well to high volume usage. We will buy more of these in the future.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jaclyn H.

Posted on 05/02/2018

Verified Purchase

Color:
American White

I love these ivory mugs ! 12 oz to hold a bigger cup Of coffee or tea and super sturdy. They are thick so you don’t feel the heat. Easy to clean dishwasher safe !

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jack H. from Jack Hermiz

Posted on 04/08/2018

Color:
American White

These coffee mugs are most popular in restaurants serving coffee they are the best I would recommend these to family and friends to use in the business

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Steven T.

Posted on 10/17/2017

Verified Purchase

Color:
American White

These cups are great, they are very strong and hold up very nice. I would deffinitly get them again. Thanks webstaurant you guys have great products.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jonathan P.

Posted on 09/10/2017

Color:
American White

A nice 12 ounce coffee mug that is similar in design to that off a diner mug. The mugs are great for coffee and are really nice to hold. A great design and price.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Chris E. from The Grumpy Monk

Posted on 07/03/2017

Verified Purchase

Color:
American White

Nice simple mug that looks great on the table! They are a cream white so they are easy on the eyes in the morning. They hold just the right amount of coffee to satisfy the customer while maintaining costs. They are dishwasher safe and durable.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Shaun M.

Posted on 06/01/2017

Verified Purchase

Color:
American White

These are great mugs. They are a heavy duty and are vey strong, and also a pleasant shape and feel. We have actually has customers ask if they were for sale.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Anh T.

Posted on 05/26/2017

Verified Purchase

Color:
American White

These mugs look great. Very white. Light and easy to clean. You can not beat the price on them either. Good for coffee or tea.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Teresa D.

Posted on 03/29/2017

Verified Purchase

Color:
American White

Great for Coffee or Hot tea, My customers enjoy them. They are bigger than expected but very nice cups. I will be ordering more in the near future.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Laura L.

Posted on 03/16/2017

Verified Purchase

Color:
American White

These were purchased for a craft: Sharpie mugs. This involves decorating coffee mugs with Sharpie *Oil Paint* Markers (the 15-color fine tip set runs about thirty bucks) and baking them to set the paint. Apparently this was all the rage on Pinterest in 2015. My work offered this to us as a fun activity on the last two “International Coffee Day”s (October 1), providing cups, Sharpies, and stencils. After staring blankly at a mug for about 30 minutes, I decided to buy markers to use at my convenience. Some of my teammates would have liked to participate but were too busy to leave their desks at the time. So I decided to order mugs as well. The Internet prefers mugs from the store. I decided to browse WebstaurantStore’s selection since I was planning to order other items as well. I chose these because of the low price and attractive appearance. It was Read More

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Joshua C.

Posted on 02/20/2017

Verified Purchase

Color:
American White

These Acopa 11oz Ivory (American White) Victor China Coffee Mug- 36/case was a great purchase. It saves from having to refill coffee compared to smaller mugs. They look great.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Thomas H. from Great Lakes Grinders

Posted on 01/22/2017

Verified Purchase

Color:
American White

bought these to replace old mugs. much better quality and holds the heat better while giving the guest a better value due to the size and quantity of the coffee.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Araceli S. from LINN WAREHOUSE

Posted on 01/14/2017

Verified Purchase

Color:
American White

IT IS A CUP WITH A GOOD DESIGN, DURABLE MATERIAL AND GOOD FINISH. FOR USE IN RESTAURANT IS A LITTLE BIG AS THE COFFEE COOLS, FOR MY NEXT PURCHASE I WILL TRY WITH THE 9 OZ.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kimberley C.

Posted on 12/25/2016

Verified Purchase

Color:
American White

Best mugs i have ever purchased. Theses have a nice and classy design to them, they are thick and nice with a lovely ivory colour to compliment it. The rim of the mug is rounded which makes it easier for drinking. will recommend.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Jeff B. from Silver Skillet

Posted on 12/19/2016

Color:
American White

30 have cracked in a week's time needless to say I won't be reordering---cheap product from China However-on a good note, Webstaurant has down the right thing in addressing my complaint

Thank you for the feedback! We're sorry this did not suit. Our Customer Solutions team is always happy to help!

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Rick V.

Posted on 11/25/2016

Verified Purchase

Color:
American White

Sturdy and heavy enough to be a long lasting mug but have noticed coffee staining evident more so in these cups than others (quick soak in bleach water does get rid of it).

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Michele G. from Lone Star Bistro

Posted on 05/05/2016

Verified Purchase

Color:
American White

Here at our Bistro, we offer house coffee in these cups, they work well for what we do, they are sturdy, hold up well and safe us on the costs of a paper cup when a customer wants a cup of coffee for here.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Russell H. from Russ H.

Posted on 04/13/2016

Verified Purchase

Color:
American White

Nice heavy duty classic coffee mug. I love these much better then the plastic. Great product at an excellent price. They are holding up nicely under every day use.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Stoneybrook from Stoneybrook Farm Market

Posted on 09/25/2015

Verified Purchase

Color:
American White

I like how they feel, classic mug, thick ceramic. No imprint on bottom just made in China sticker that comes off. Some coffee stains need scrubbing to remove, dishwasher alone didn't get.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Terry D. from Something's Brewing Cafe INC

Posted on 11/25/2014

Verified Purchase

Color:
American White

My favourites so far,these are my everyday mugs for my regular coffee,they have not broke yet,they are sturdy and very nice looking mugs!amazing price and the best quality

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Dave T. from Cover Two

Posted on 04/22/2014

Verified Purchase

Color:
American White

Cups are no good they crack in the dishwasher. to bad I like the style of the cup. Time to find another cup, to good to be true.

Thank you for your review! A Customer Solutions Representative will be in contact shortly. If you are looking for a more durable mug, try the Tuxton BEM-1202 DuraTux eggshell 12 oz. mug instead.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Justin R.

Posted on 12/09/2013

Verified Purchase

Color:
American White

Great product at an excellent price. Nicer quality than I had expected, nice size too. We use them in our bakery & they're holding up really well, considering how much use they get!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Matty L.

Posted on 12/05/2013

Verified Purchase

Color:
American White

We like the size, shape, etc. But one after another they are breaking / cracking in the dishwasher! I have never had this happen with any other dishes I own. Definitely won't be reordering this product.

Thank you for your review! A Customer Solutions representative will be in contact with you shortly.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Leila W. from Company Shops Market

Posted on 12/05/2013

Verified Purchase

Color:
American White

These cups are very sturdy; they have a nice weight; they are comfortable to hold in your hand. The design is classic and our customers like them. Great product.