4.3

Rated 4.3 out of 5 stars

58 Customer Reviews

39 reviews rated this 5 out of 5 stars.

9 reviews rated this 4 out of 5 stars.

3 reviews rated this 3 out of 5 stars.

4 reviews rated this 2 out of 5 stars.

3 reviews rated this 1 out of 5 stars.

Customers Say

Customers appreciate this thermal server for its ability to keep beverages hot for extended periods and its large capacity, suitable for events and gatherings. Its design is generally praised for both functionality and aesthetics. Some users have noted issues with durability and sealing, affecting performance.

  • coffee
  • hot
  • server
  • thermal
  • great
  • servers
  • hours
  • swirl
  • water
  • easy

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Christine B.

Posted on 10/12/2017

Verified Purchase

Color:
Black

I love this thermal server! It is lined to keep liquids hot or cold. It holds about 8 cups of liquid so t easily serves 8-10 small to medium cups of coffee or tea. It keeps liquids hot for long periods of time. The lid secures quite easily, and has a spout that opens when you press the lever with your thumb (unlike other servers that you have to unscrew the lid to pour). It has a stylish swirl design, a fun shape, and a shiny exterior...very attractive server. I bought one in white and black to use for serving coffee and tea at my cooking club events and it has worked very well. Our events go for about 2-3 hours and these servers have worked beautifully for our needs. I would buy again and I would recommend them to a friend!

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Paula S.

Posted on 05/05/2025

Verified Purchase

Color:
White

Nice large size, keeps coffee hot. The lid is a little tricky sometimes, it is imperative that it get put on correctly.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

True L.

Posted on 08/27/2024

Verified Purchase

Color:
Black

Holds hot and cold liquid just fine. Use it often for hot water for tea.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Sherri B.

Posted on 12/13/2023

Verified Purchase

Color:
Black

great addition to our coffee bar and hospitality service at church

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Dawna H. from CORNERSTONE BAPTIST CHURCH

Posted on 08/25/2022

Verified Purchase

Color:
White

We purchased 6 of these carafes and didn't use them right away because large events were not going on at the time, but since things have opened up and we have been having larger events these carafes have been used and all 6 leak at the seam after a few uses. These are not built like the ones we have had for 15 years.

0 out of 1 found this review helpful

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Thomas H.

Posted on 05/05/2020

Verified Purchase

Color:
White

Bought 2. Neither seals tightly and coffee is not hot after only one hour. I should have realized with the price being so low. Will not be buying again.

0 out of 1 found this review helpful

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Jim B. from St James Lutheran Church

Posted on 03/06/2020

Verified Purchase

Color:
Black

The top is very difficult to remove and replace. They pour very poorly. Webstaurant Store would not take returns since they were tested to see how they worked.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Shelby D.

Posted on 11/21/2019

Verified Purchase

Color:
White

Just what we were looking for! Easy to use, well packaged, clean and pretty! Our customers noticed the new items right away and complimented the sleek design!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

David C.

Posted on 07/15/2019

Verified Purchase

Color:
Black

Functional, nice color, good size, good quality and keeps the coffee hot for at list 2 hours, easy to wash and to dryer. Really like it.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Elisabeth from FF Corp

Posted on 06/12/2019

Color:
Black

I was immediately impressed with the design and look of this carafe. I've only used the product once so far and I am very happy with the results. Cleaned up easily. I look forward to trying more products in the future. Did I mention its sleek and beautifully designed...Win Win :)

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jonathan I. from Ice Cream Shop

Posted on 01/06/2019

Verified Purchase

Color:
White

These are great! We actually use them to hold our ice cream base, which is poured into measuring cups and then onto our cold plates. These holds a lot of base, and keeps the ice cream base at the proper temperature, but we do put in the refrigerator when not using.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lisa H. from Oak Ridge Planation

Posted on 09/04/2018

Color:
Black

The 1.9 liter black thermal swirl server is a great buy and perfect for our catering events and parties. The servers work well for our staff to walk around and refill coffee cups. A great product from choice.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Maryann P. from Venice@Twentytwo

Posted on 07/31/2018

Verified Purchase

Color:
Black

We highly recommend this server also. Very attractive. Very Good Product. It does its job. I like the 1.9 liter size for half and half during our buffets. Excellent !!

0 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Corissa R. from River Lanes Family Entertainment Center

Posted on 01/31/2018

Verified Purchase

Color:
White

These are great at keeping coffee hot while in a meeting or at a table. each one holds over one full pot of coffee. I recommend these.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Carine O. from CARINE O.

Posted on 01/20/2018

Verified Purchase

Color:
White

This is a good product for the price. I like the capacity and the look is presentable. Easy to wash. I just wish it will keep the liquid hot longer. Hot coffee was cold after 4 hours. Maybe this is meant to be use as a serving device but not for storing hot liquid.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lance J. from Lance

Posted on 12/10/2017

Verified Purchase

Color:
Black

This Choice 1.9 Liter Black Thermal Swirl Coffee Server is large enough for about a standard decanter's output and keeps beverages hot for long periods of time.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Luba G.

Posted on 11/28/2017

Verified Purchase

Color:
White

Totally loved these! At first I was worried that they would give the hot water a plastic smell, but I poured hot water in then, and let them sit a few hours and dumped it, there was absolutely no smell to the water after that. They kept the water hot for 5 hrs. Totally recommend these!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Elena J. from Nourrie Cuisine

Posted on 10/08/2017

Verified Purchase

Color:
White

This is great for serving coffee or hot beverages but I also often use it to transport hot soup shooter hors d'oeuvres to catered events. Then I just pour the hot soup into the shooter glasses at the time of service.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jonathan P.

Posted on 09/06/2017

Color:
White

A very stylish and well made white thermal swirl server that is perfect for serving coffee or hot tea. The server keeps it well insulated and pours smoothly.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kendra D. from Lake Springfield Christian Assembly

Posted on 05/24/2017

Verified Purchase

Color:
White

Very happy with this product, a little large to carry and serve but good for table top serving lines, good quality, cleans up very well

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Leah W.

Posted on 04/10/2017

Verified Purchase

Color:
White

I have probably bought 20 of these carafes at this point - they look elegant and keep coffee or hot chocolate warm for several hours. They do not easily leak and they are cheap enough that if we don't return to the client's office or home to retrieve them, I don't mind letting them keep them.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Cengizhan K.

Posted on 03/21/2017

Verified Purchase

Color:
White

This white thermal swirl server is nice product. It looks fancy on the table. It does the job. It has good price compared to local places in town

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Larry L. from Larry's Wood Smoked Pulled Pork

Posted on 03/16/2017

Verified Purchase

Color:
Black

We purchased 12 of these servers, we had to serve coffee, hot water, and gravy. These servers worked very well for this and kept the product warm for several hours and they are easy clean up also.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Tracy L. from Sterling Ridge

Posted on 01/03/2017

Verified Purchase

Color:
White

My staff had a hard time using this pot to make their coffee rounds in the dining room. You get what you pay for on these. The coffee kind of sprays as you pour it, making it a burn risk to residents. The button you have to push on the top also makes it awkward to pour since the pot is large.

Thank you for your feedback! We're sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Araceli S. from LINN WAREHOUSE

Posted on 11/03/2016

Verified Purchase

Color:
Black

We use these coffeemakers and we are really pleased with them. It is very easy to use and very practical for serving coffee. Above all kept warm drink and we really love this color

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Beau F. from Gumbeaus

Posted on 10/25/2016

Verified Purchase

Color:
White

one of the servers I ordered had a "salve" like substance that was leaking out of it from both inside the product as well as the bottom. Be sure to check if you buy! This may be an anomaly due to assembly of this particular one

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Samantha K. from Bakeshop LLC

Posted on 10/16/2016

Verified Purchase

Color:
White

These are your basic coffee pitchers but they work very well at keeping coffee pipping hot! We were able to use them for hot tea, coffee and a variety of hot beverages.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Lisa H. from Jes Catering

Posted on 10/10/2016

Verified Purchase

Color:
Black

This choice Black Thermal Swirl Server worked well for a small catering event. We boiled the water and then poured it into the thermal. It remained hot for hours just as indicated. You push the handle down with your thumb to dispense water. At first, I had a little difficulty getting the lid off but my wonderful husband assisted me with this. That is the reason for the four star rating.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Priscila H.

Posted on 08/07/2016

Verified Purchase

Color:
White

Perfect size for tea or coffee, loved the product, looks and works great, I am buying a few more for my next tea party, the price is unbeatable!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dj S. from The Blended Bakery

Posted on 07/12/2016

Verified Purchase

Color:
White

I made a pot of coffee for our bakery and used this to keep it hot, it was still warm 36 hours later. Very impressed. The shipping on this could be better. It was taped to another box without any protection.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jessica J.

Posted on 06/15/2016

Verified Purchase

Color:
White

This Thermal server is awesome big and looks fancy for parties or when i am havign tea with visitors. I am throughly impressed with how well it is constructed. This item is top notch for sure.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lisa M.

Posted on 05/30/2016

Verified Purchase

Color:
White

I know most people purchase these Thermal Swirl Servers for hot beverages, but they worked out really well on our coffee bar,for milk and half & half. I didn't want to have to put carafes on ice, so this worked out very well for us and they looked very nice.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Devi J.

Posted on 04/02/2016

Verified Purchase

Color:
Black

I catered an event for 100 people and needed a way to dispense hot beverages. These worked perfectly! They kept the beverages hot, were easy to fill and pour (although on the larger side) and looked very nice on the drink station. Eventually, I look to purchase a few airpots but this was a great starter investment!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Donna S. from D. Skubic

Posted on 02/03/2016

Verified Purchase

Color:
White

I've purchased several brands of thermal servers. This brand ships well and cleans up nicely after each use. The screw top lid ligns up consistently with the push button open and close button for easy use. I would recommend this white thermal swirl server.

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

First C. from First Christian Church

Posted on 01/18/2016

Verified Purchase

Color:
White

Looks and feels nice, but overtime, it was easy to cross thread the top without knowing and having them leak all over when you try to pour a drink.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Terry M. from Tranquillity

Posted on 06/08/2015

Verified Purchase

Color:
Black

I would definitelt recommend these they have held up well. Staff sometimes puts them through the dish machine which has ruined the seal in the lid but you can purchase replacement lids at a reasonable cost.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Amanda M. from Bradford Block Bistro

Posted on 04/24/2015

Verified Purchase

Color:
White

We used 4 our these in our breakfast buffet. They are classy yet casual to look at and keep our coffee hot and the milk cold. They all have performed very well with the exception of one. We had to replace one due to the bottom and top of the server separating a quarter of an inch after a few washes. The rest have held up very well and we are happy with them.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Wonda D.

Posted on 03/26/2015

Verified Purchase

Color:
Black

I used the product for 2 weeks for coffee. Unfortunately, the inside of the server on the bottom began to crack, and the outside started to separate. I was using 2 of them and they both did the same thing. Also, it did not hold the coffee warm for very long. I would not recommend this for hot beverages. When I called customer service, they were very helpful and assisted me.

Thank you for your review, Wonda. We recommend hand washing these only to ensure that they last as they should. Our Customer Solutions Team has been happy to assist you.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Janet D. from Tenderheart Creations

Posted on 01/27/2015

Verified Purchase

Color:
White

Keep your beverage at the perfect temperature hotter cold. The large serving size provides for convenience without having to refill often. The top is easy to grip for someone with small hands unlike others that I have tried. Definitely recommend this container.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Rodolphe V. from Crepe

Posted on 01/15/2015

Verified Purchase

Color:
Black

Keep your coffee hot for hours, use it when you need to refill guest cup of American coffee , come with colors stickers that bel you to know which one is the decaf