Customers appreciate this compact and quiet ice machine for its ease of use and cleaning. It's well-suited for small to large office spaces, offering crushed ice similar to that found in restaurants. While some report initial setup issues like loose parts, overall satisfaction is noted. Opinions on build quality and functionality vary among users.
This AI-generated summary was created from real customer reviews
Verified Purchase
Great machine. Compact and quiet. There is an easy on/off switch hidden in the front that allows us to turn off the sensors when cleaning the machine. I only wish we had an option to switch between shredded ice and slightly larger cubes.
1 out of 1 found this review helpful
Verified Purchase
Very poor build quality. left over parts inside the machine. Multiple leaking internal fittings mostly because they were only finger tight. The clinch nuts, where used were poorly installed and turned when the screw was inserted. Half of the sheet metal screws were stripped and needed to be replaced. All of the screws for packaging were cross threaded and damaged the clinch nuts and had to be re-tapped. 2 of 4 internal ice maker bolts are cross threaded. These cannot be fixed because the refrigeration lines block them. Half of the enclosure screws that go into clinch nuts were cross threaded and needed to be repaired. If this was made in China or India I could understand but made in the USA and priced at over $, no way. Lastly the water dispense does not work from the fron panel. Either this was a return or Scottsman has big problems.
Thank you for your review, Sean! Our Customer Solutions team has been in touch with you about this ice machine. If you have any further questions, please contact Customer Solutions.
Verified Purchase
Works well. Came shipped low on refrigerant apparently as we had to have a service call from Scotsman right away to make it produce enough ice; not a fault of webstaurantstore.
Verified Purchase
great unit!!!
Verified Purchase
Hello. This machine is small and quite. Very easy to use with the motion off and on, it is very easy to clean too. I would recommend this item!
Good machine for a small office. Capacity usually keeps up as secondary ice maker for large office area. It makes the crushed ice that you get in many restaurants. It can be a little difficult reading clear acrylic cups or glass. The trick is to hold hand around the cup to create shadow, it will dispense just fine. Note, these machines are not water coolers, just water dispensers, you want to get ice first then water to chill it.
Verified Purchase
I like this ice machine and water dispenser. Easy to use and install. Make sure you check the drain tube in the machine before installing it! Mine had come loose during shipment and leaked water after being installed. An easy fix, but it took a little while to figure out the problem.