Reviews for JOY Large Wide Mouth Jacketed Waffle Cone - 198/Case

The waffle cones are extremely fragile, and as the other reviewers have mentioned, more than half the rows tend to be broken. Not sure if it's a manufacturer issue or the way WebstaurantStore's warehouse handles the storage and transport, but the odds of getting an unaffected box are low. Note that Customer Support will only reimburse you if you count out how many cones are intact vs not, and it's not realistic to count out 192 cones per case when you're ordering 5-6 cases per order. Risk is too high to order these cones. Find another Joy Cone source, if possible.

There are about 20% of cones broken or cracked. Packaging needs improving or lower price.. Buyers been complaining for years, with no improvement. Product is great, but shipping is lacking.

Joy waffle cone bowl are the best tasting waffle cone we've ever tried. So crunchy and yummy. We love it so much and so do our customers

We didn’t like this product at all. Almost every waffle cone comes broken and if they are not broken, as soon as you grab it or you put the ice cream it breaks.

Key Points : Taste, Best in the Biz. Packaging, Air Cushions Bags and Contoured Foam Sheeting, so minimal breakage. Humidity & Heat Resistance: Individually Sealed Sleeves that really do the job. Most Important; HAPPY CUSTOMERS !

I ordered 5 boxes of the regular sized waffle cones and they came really fast and in great condition! I would definitely be ordering more.

I have purchased this product twice, and both times it arrived almost broken. While I appreciate that you sent a replacement, it also had similar issues. Please consider improving your packaging. I'm hesitant to order again due to these concerns.

These taste really good, but a bunch of them were broken due to shipping, Perfect size bowl. We crunched up the broken ones and added them in the ice cream

customers love it

Shipped in excellent condition. These are very tasty. We use them at our store,Perfectly fits 7 ice cream rolls and toppings. Very presentable! Love them

The Joy ice cream waffle bowl is a great way to serve ice cream sundaes and other desserts because its fun and you can eat the bowl too. Very tasty and fresh.

This Joy Ice Cream Waffle Bowl is the perfect light and crispy waffle bowl for a great sundae. It shipped without cracking, was able to hold a large sundae.

We use these waffle bowls in our smoothies. We break them up. Perfect. We have also made fruit bowls with them. Great product. would buy again. A+

We normally make waffle cones and bowls in our business, but purchased these waffle bowls for the customers that don't want to wait. Unfortunately they are to small for the intended purpose. However, they are crunchy and delicious. I have decided to use them as edible fruit bowls and the are great! They are packaged well and we haven't found a broken bowl yet.

A wonderful ice cream waffle bowl that is a crowd favorite. The price is great and it makes a great bowl for ice cream sundaes.

Product came in damage !! All the cones was broken!! Flavor wise the product is great. Size .. this is way smaller than the competition. I would say go for the medium size

A tasty waffle treat and clean-up is a breeze. The price is fair for the amount of bowls that one receives and the quality in taste.

We use these mainly for serving some of our appetizer. Great for serving veggies in, tuna appetizer and of course ice cream. They hold up well.

Joy waffle cones are hands down the best tasting waffle cones. Great for dipping too. Customers love them! Packing definitely needs more care, wrap as delivery companies need to know to handle with care, fragile!

I was really hoping each time the cones ship okay, but each time they come in broken. Super disappointed!!!!

Pros: Nice size, good flavor Cons: I have ordered these cones several times, and each time, nearly half arrive broken. They are also very fragile when placing ice cream in them.

Great cones

These come packaged well and taste great!

Not packaged well, most of the waffles cups came out broken. Would not buy again

The cones taste great and this is the cheapest price around for us, but every new case purchased seems to arrive with more broken cones than the last. The boxes are packaged with bubble packing in a larger box but 10+ broken cones per sleeve is no longer cost effective. Just received a new case and if this case is like the last, we will be paying more from another company to reduce waste

The product itself is great but the packaging and shipping is it's demise. If I need one box of 228 I have to order two because 25 to 50 percent of the cones break during shipping. They smash them into another box, they don't always use bubble wrap, and there are no markings on the box to say fragile or this end up. I love the product, it's always fresh, but expecting to have such a large number of broken cones is a huge downside.

We bought this chocolate variety in hopes of offering something unique for our customers but instead we received mostly crumbs:(. They are very thin and fragile so even the individual boxes and plastic sleeves don’t do the trick. At least we can add a new topping to our menu so they don’t go to waste!

Most arrived broken. Good product...need a packaging solution. Always happy with your products and service...at "Las Palomas Santa Fe "

We purchased the regular waffle cone box and are very satisfied with the product. Box came with air cushion bags so far all the cone look in very good condition this the 4th box that i have ordered. Usually takes about 4days to ship so order ahead.

Ice cream cones was late after paying and 1 day shipping and also this is the second time they came all busted up

Like the previous reviews I shouldn't have ordered. They are all broken and I've learned in the past customer service stinks for damaged items. Not worth it to even try to claim. DO NOT ORDER!

The product is ok. But rhe way it was delivered and shipped was horrible. More than 60% of the product was smashed and tossed in the trash. I have ordered them 2 times and both times they have been damaged. I was told I would be getting a refund. I have still not seen it.

Almost every single one was broken.

We use these for double scoops and for dipping. Customers love them.

Best chocolate waffle cones for price JOY products are best for ice cream shops

This is a 2 months history #1. I bough it from Sysco Almost 30-to 40 % was broken #2 Hershey’s. The same thing and my last . #3. Websrestaurant the same thing Very low quality with out say that at restaurants depot has all of these 25%of. For that reason ??

Do not buy. This product arrives damaged every time. If you order several cases, you'll need to immediately sort through each cone to count the broken or cracked ones within 5-days you have to request a partial refund. Not worth the time and labor costs.

good and they arrived in good condition