Reviews for JOY Regular Waffle Cone - 228/Case

The waffle cones are extremely fragile, and as the other reviewers have mentioned, more than half the rows tend to be broken. Not sure if it's a manufacturer issue or the way WebstaurantStore's warehouse handles the storage and transport, but the odds of getting an unaffected box are low. Note that Customer Support will only reimburse you if you count out how many cones are intact vs not, and it's not realistic to count out 192 cones per case when you're ordering 5-6 cases per order. Risk is too high to order these cones. Find another Joy Cone source, if possible.

There are about 20% of cones broken or cracked. Packaging needs improving or lower price.. Buyers been complaining for years, with no improvement. Product is great, but shipping is lacking.

Key Points : Taste, Best in the Biz. Packaging, Air Cushions Bags and Contoured Foam Sheeting, so minimal breakage. Humidity & Heat Resistance: Individually Sealed Sleeves that really do the job. Most Important; HAPPY CUSTOMERS !

We didn’t like this product at all. Almost every waffle cone comes broken and if they are not broken, as soon as you grab it or you put the ice cream it breaks.

I ordered 5 boxes of the regular sized waffle cones and they came really fast and in great condition! I would definitely be ordering more.

Way too many of the cones were broken when taken out of the box. Many more broke trying to put ice cream in them. Won't buy them again.

I have purchased this product twice, and both times it arrived almost broken. While I appreciate that you sent a replacement, it also had similar issues. Please consider improving your packaging. I'm hesitant to order again due to these concerns.

These taste great and are very crispy! They hold 1 and 2 scoops of ice cream very well and are great for kids since the ice cream sits in the cone instead of on top like regular sugar cones. It doesn't fall out of this one! They are packaged VERY well and I've had very little breakage.

Product came in damage !! All the cones was broken!! Flavor wise the product is great. Size .. this is way smaller than the competition. I would say go for the medium size

Very crisp and fresh. Very well packed and about every 25 are individually wrapped in plastic so that they stay fresh. We have a soft serve machine and they are easy to fill. It is called small, but I would consider it medium sized. I will be ordering more.

We use these mainly for serving some of our appetizer. Great for serving veggies in, tuna appetizer and of course ice cream. They hold up well.

This product is the perfect size for serving cones and an adequate amount of ice cream. Durable cones and good taste, however, sometimes a few of them are broken upon delivery due to rough handling. Good for dipping and serving customers as plain cones.

These cones taste great, but so many come broken. It’s really frustrating especially when we’re busy and realize we barely have any cones left because the last few sleeves are all cracked.

Unfortunately I will never buy these again. The first box I received I was able to salvage all but probably 6. This box is ridiculous. I cannot believe it, but I am taking a loss on them. They are broken all the way down inside the case. No way to ask for a credit. Do not waste your money!!!!

Bought these this week. Most of the Cones in each slot were already broken when taken out of package and almost everything we put ice cream on these cones they cracked. Super fragile cones and probably not the best shipping/handling since we had so many broken ones. Looking into getting our money back or returning. Will not buy again.

I was very pleased with my purchase , the cones are very tasteful and function worthy, may like to purchase other flavors .

We will no longer be ordering from this company. They refuse to ship with UPS, Fed ex delivered this item last night after hours and left in our parking lot. Fed ex does not care for there customers. Places of business should boycott Fedex. We paid for delivery at least they can do is delivery when buisinesses are open.

el producto es bueno solo que , siempre llega quebrado mas de la mitad casi siempre

This product is a good size for smaller sized scoops. The taste has been good and I have not received and complaints. It’s cushioned from the inside as well. The only problem is upon delivery the boxed has a decent number of broken cones so you have to be careful to disregard those. Other than that it’s fine.

Great cones but unfortunately the last 4 cases we’ve ordered have come with over 75% of the cones broken. Used to be about 25% would be broken which is still a lot, but definitely getting worse.

We really like the size of the cones, as they fit ice cream very well. They taste great. BUT a lot of the cones got crushed in shipping and were unusable. Hopefully JOY and Webstaurant can figure out a way to ship these so they don't disintegrate...

I purchased two cases of these, and the majority of the cones were broken.

Every deliver I receive at least half are broken.

Perfect for a kiddie size or small sized ice cream.

At first we were skeptical about ordering these ice cream cones online. But when DHL arrived with the package we were pleasantly surprised by the five star packaging and the very high quality product. Thank you webstaurantstore.com

Excellent product and very well protected for shipping!

I use these cones to make strawberry crunch cheesecake cones. Most of the time, they come packaged with few breaks. Sometimes, there are more broken cones. I guess it just depends on how gentle the shipping companies handle the product. They do specifically say fragile, handle with care on the box.

I thought I would try these waffle cones. When they arrived, most were broken. Pretty much worthless. I won't buy anything fragile from Webstaurant anymore.

Joy waffle cones are hands down the best tasting waffle cones. Great for dipping too. Customers love them! Packing definitely needs more care, wrap as delivery companies need to know to handle with care, fragile!

I was really hoping each time the cones ship okay, but each time they come in broken. Super disappointed!!!!

Pros: Nice size, good flavor Cons: I have ordered these cones several times, and each time, nearly half arrive broken. They are also very fragile when placing ice cream in them.

Great cones

The cones taste great and this is the cheapest price around for us, but every new case purchased seems to arrive with more broken cones than the last. The boxes are packaged with bubble packing in a larger box but 10+ broken cones per sleeve is no longer cost effective. Just received a new case and if this case is like the last, we will be paying more from another company to reduce waste

The product itself is great but the packaging and shipping is it's demise. If I need one box of 228 I have to order two because 25 to 50 percent of the cones break during shipping. They smash them into another box, they don't always use bubble wrap, and there are no markings on the box to say fragile or this end up. I love the product, it's always fresh, but expecting to have such a large number of broken cones is a huge downside.

We bought this chocolate variety in hopes of offering something unique for our customers but instead we received mostly crumbs:(. They are very thin and fragile so even the individual boxes and plastic sleeves don’t do the trick. At least we can add a new topping to our menu so they don’t go to waste!

We purchased the regular waffle cone box and are very satisfied with the product. Box came with air cushion bags so far all the cone look in very good condition this the 4th box that i have ordered. Usually takes about 4days to ship so order ahead.

Ice cream cones was late after paying and 1 day shipping and also this is the second time they came all busted up

Like the previous reviews I shouldn't have ordered. They are all broken and I've learned in the past customer service stinks for damaged items. Not worth it to even try to claim. DO NOT ORDER!

The product is ok. But rhe way it was delivered and shipped was horrible. More than 60% of the product was smashed and tossed in the trash. I have ordered them 2 times and both times they have been damaged. I was told I would be getting a refund. I have still not seen it.