4.8

Rated 4.8 out of 5 stars

140 Customer Reviews

126 reviews rated this 5 out of 5 stars.

8 reviews rated this 4 out of 5 stars.

4 reviews rated this 3 out of 5 stars.

1 reviews rated this 2 out of 5 stars.

1 reviews rated this 1 out of 5 stars.

Customers Say

Customers appreciate this chai mix for its rich and creamy flavor, enjoying it both hot and cold. It's popular in various settings, from homes to cafes, with many praising its ease of use and versatility in different recipes. Opinions on the ideal spice level vary, with some adding extra spices to enhance the flavor.

  • chai
  • mix
  • big
  • great
  • train
  • tea
  • flavor
  • latte
  • vanilla
  • hot

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lacey H. from I&L Coffee Roasters

Posted on 01/11/2021

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

I have tried many Spiced Chai mixes from different places. I can sat that Big Train beats them all BY FAR. I have NEVER had a complaint about my Chai at the shop only compliments. We love it so much that we take the mix with us where we go!

2 out of 2 found this review helpful

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

David H.

Posted on 12/27/2020

Quantity:
Each
Flavor:
Vanilla

More vanilla than chai flavor. It still tastes good, but lacks the slight bit of a typical chai tea from the spices. I use it at home for a morning tea. The suggested amounts are way off. My package says 2 large spoonfuls in an 8oz cup of milk. If you add too much, the mix doesn't dissolve enough. I have found a regular spoonful is more than enough. My steps: 1. Pour approximately 8oz of milk in a mug. Our shallower coffee cups didn't work very well, so mugs preferred. 2. Warm for 1-2 minutes. 3. Add spoonful of mixture and stir. 4. Enjoy! Note, if you add the mixture and then warm it creates a gross skin on top of the liquid.

2 out of 2 found this review helpful

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lucy K. from Mi Copper Cup LLC

Posted on 09/30/2019

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Quantity:
Each
Flavor:
Vanilla

I tried Big Train when I was started waitressing in high school, around 2002 - this was my first chai drink and I have been spoiled since. I have tried chais like Oregon Chai and I they taste awful. Some coffee shops recommend Oregon Chai simply because it's liquid and easier to make. However, I think the extra time you need to mix the powder with Big Train is well worth it so you don't sacrifice taste. For our tall iced chais, we mix the powder with a small amount of hot water until it dissolves, then we add the cold water and ice. It's one of our most popular drinks! It also mixes well with fun specialty latte mixes!

2 out of 2 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jamie T.

Posted on 04/24/2019

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Each
Flavor:
Decaf Spiced Chai

Absolutely the best chai out there bar none.....we can not keep it in stock and our customers get grumpy!! The no caffeine part doesn't bother anyone except for those who are sensitive and this makes them even happier. I can honestly say I have a lot of HOOKED customers.....love this stuff!!

2 out of 3 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Linda's C.

Posted on 12/26/2024

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Quantity:
Each
Flavor:
Vanilla

Vanilla Chai is my favorite....Can't beat BIG TRAIN.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Shelley D.

Posted on 10/04/2024

Verified Purchase

Quantity:
Each
Flavor:
Decaf Spiced Chai

Love this stuff! I use it on its own and I have added it into coffee. Great both ways!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Gabriele C.

Posted on 08/12/2024

Quantity:
Each
Flavor:
Spiced Chai

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Erik Z.

Posted on 05/17/2024

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

We love this chai mix! So good and everyone loves it!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Daily D.

Posted on 12/18/2023

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

Best powdered chai I have ever tasted! More on the sweeter side but doesn't need milk.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Table 1.

Posted on 11/09/2023

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

We carry Big Train's Spiced and Vanilla varieties in our coffee shop, and our guests love both! We dissolve the powder in a small amount of hot water before adding milk, and the end result is rich, creamy, satisfying drink. We have also had great luck experimenting with chai and additional flavored syrups to create unique seasonal specialty beverages. I've never tried any other brands, as our guests are so pleased with Big Train.

0 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Blanca A.

Posted on 08/04/2023

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Quantity:
Each
Flavor:
Spiced Chai

Tastes good, my customers love it.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Mrs. J.

Posted on 06/07/2023

Verified Purchase

Quantity:
Each
Flavor:
Vanilla

Great Chai, great packaging, quick delivery time. I just wish that the shipping wasn't so expensive.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Lukas S.

Posted on 05/25/2023

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Quantity:
Each
Flavor:
Pumpkin Pie

Bought this around Fall time last year. Was very excited to give it a try however, it never made it into customers hands because of it being WAY too pumpkin. I am sure it would fit some peoples flavor profiles although the majority may want to steer clear!

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Marsha B.

Posted on 05/19/2023

Verified Purchase

Quantity:
Each
Flavor:
Decaf Spiced Chai

Just about the only place I can get decaf big train chai my drink of choice. Always packaged well and delivered to the door.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Luis W. from Coffee Beanery/ L&A Cafe, LLC.

Posted on 03/27/2023

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Each
Flavor:
Spiced Chai

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Roseburg H. from Culinary Arts/Douglas Cty Sch

Posted on 03/27/2023

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Quantity:
Each
Flavor:
Pumpkin Pie

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Maria T. from Maria's Sweet & Savory

Posted on 02/13/2023

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

Good quality good general taste. I do add additional chai spices when I use it. I am using it in a white chocolate chai tea bomb and it just didn't have enough chai spice flavor for my taste. I like it to be very bold. Tat's what my customers expect from my products. So I simply created a spice blend that I added a pinch to each chai bomb. But overall it has a creamy, warming, and inviting taste.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Rashid H. from Gyro Kitchen Express

Posted on 11/25/2022

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Quantity:
Each
Flavor:
Pumpkin Pie

Love the pumpkin Pie chai. True enjoyment of fall.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Royal T.

Posted on 10/31/2022

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

30 plus years ago, I use to drink anywhere's from 3-5 cups of coffee (Hazelnut/Irish Cream Mochas) a day. Then, a lady friend who owned an espresso / deli shop introduced me to (frozen) spiced chai about 30 plus years ago, then she closed shop leaving me high, dry and addicted to that certain chai. >>> After many years of searching for the right one, I found it on webstaurantstore.com through Amazon. I signed up and went hog-wild and purchased 2 bags of spiced chai, Pumpkin pie chai and Green tea chai. (I'm sooooo excited!) If you love the lovely taste of creamy, cinnamon, clove, cardamon, anise,and ginger and wish to mix it with anything your heart desires, then this is what you need. Hot, cold, sprinkled on ice cream, Boca Burgers or what-ever ... it goes with any & every - thing ... it IS to die for. ??

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Susie R. from Mocha Motion

Posted on 05/26/2022

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

We call this Fall in a cup. It's got the perfect blend of spices and it pairs well with so many other flavors, to make unique drink options. Mixes very easily, no clumping, and has a nice long shelf life. Not that you will have it hanging around very long, your customers will drink it up!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Bernice B.

Posted on 03/08/2022

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

The Spiced Chair taste like christmas in a cup. We make it frozen and also hot. We bring in in during the holiday season! We love it

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Heather S.

Posted on 01/28/2022

Verified Purchase

Quantity:
Each
Flavor:
Pumpkin Pie

I don't like pumpkin spice too much but this was good! Love trying them all Blends perfect and is great as a hot beverage also! Thank you so much!

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Shawna C. from Toppings LLC

Posted on 09/14/2021

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

I was not a huge fan of this.. it clumped up and it overall was not very tasty. I had a few employees taste it and we didn't like it, although I know its a preferred mix.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Emily S. from Buck N Brew Coffee

Posted on 03/02/2021

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

Our customers love this chai! We always get asked if we have liquid or powder chai. Everyone prefers the powder over liquid! Top seller for us!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Katrina L. from DA Pick N Eat

Posted on 02/16/2021

Verified Purchase

Quantity:
Each
Flavor:
Chocolate

Taste was really great. I do recommend this and buying for another pack. My customer love it too. This was my 2nd best flavor for my hot chocolate bomb.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Heather M. from Hazel's Coffee & Roasting Company

Posted on 08/29/2020

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

Has EXCELLENT Flavor! This mix blends well for hot or cold chai as well as in our blended chai drinks. Our customers Love it and so will yours.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Joshua B. from New Ground Coffee Company

Posted on 07/28/2020

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

I first used Big Train products when I got into the coffee industry. Easy to measure out and use with a great taste to boot!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Michaela F. from Hhbc

Posted on 07/17/2020

Verified Purchase

Quantity:
Each
Flavor:
Pumpkin Pie

this pumpkin spice latte mix is amazing for fall events or winter you can drink it blended to ices or hot there is so many things you can do with it

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Trinhity H. from Theanine, Inc

Posted on 06/09/2020

Verified Purchase

Quantity:
Each
Flavor:
Chocolate

People aren’t really a fan of the chocolate chai. The chai flavor isn’t strong but the chocolate flavor is. Customers prefer the vanilla chai one!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Heather S. from Mommas Tata Tasties

Posted on 04/16/2020

Quantity:
Each
Flavor:
Vanilla

Vanilllaaa! I absolutely love vanilla chai and this one is so so good! I love it iced blended it's the perfect morning drink. Big train products are always fabulous

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Lew N.

Posted on 02/14/2020

Verified Purchase

Quantity:
Each
Flavor:
Chocolate

A regular purchaser of Big Train products. Always the same great taste in convenient packaging. This site offers fast shipping at an excellent price :) Been buying from them for years

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Adam P. from Artefino Cafe

Posted on 02/04/2020

Verified Purchase

Quantity:
Each
Flavor:
Pumpkin Pie

We have used this product for the past 10 years, it is a customer favorite. It is easy to make with just steaming some milk and adding a scoop! Adds a nice fall twist on this already awesome drink!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Char L. from Vitinas Deli

Posted on 01/31/2020

Verified Purchase

Quantity:
Each
Flavor:
Vanilla

The best chai you can find anywhere! It is a powder but it has a creamy richness that the other chais lack. Many different flavors of chais to choose from as well.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Youssef E. from Jawhara

Posted on 01/14/2020

Quantity:
Each
Flavor:
Vanilla

i love this product! Much cheaper (and better tastier) than buying Chai lattes If you like your lattes a bit stronger, you can always add a bit more powder. Top it with whipped cream for a special treat. My daughter would rather have this than hot chocolate and she loves it iced too.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Belize F.

Posted on 01/06/2020

Verified Purchase

Quantity:
Each
Flavor:
Pumpkin Pie

The pumpkin pie chai latte is really good. Kudos to big train for introducing this seasonal flavor. We use this during the fall season and our customers love it.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Nicolette S. from The Coffee Coop

Posted on 12/27/2019

Verified Purchase

Quantity:
Each
Flavor:
Vanilla

Big Train has good taste and price is fair. This is the only kind of chai I will be buying for my customers and for home.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Jared

Posted on 12/19/2019

Verified Purchase

Quantity:
Each
Flavor:
Pumpkin Pie

We did not use this product as much as we were hoping to. We sold a fair amount, however we did not sell a lot. We do enjoy the flavoring.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Alisha H. from Kersey Gathering Grounds

Posted on 11/16/2019

Verified Purchase

Quantity:
Each
Flavor:
Vanilla

Our Vanilla chai blenders that we make with this mix is one of our customers favorites. We love the consistent flavor, the smoothness after it is mixed and the value to be amazing. We love pairing this with different syrups and sauces each season to add new recipes to our menu. Big Train offers amazing products that will keep your customers coming back!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Mandy S. from Benzee’S Sweets And Treats

Posted on 11/14/2019

Quantity:
Each
Flavor:
Vanilla

I’ve been drinking this stuff for years. One of my absolutely favorite brands of chai. So smooth and not overly sweet. Great both hot or cold.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Blaine D. from White Rhino Coffee

Posted on 09/25/2019

Verified Purchase

Quantity:
Each
Flavor:
Spiced Chai

We have tried other latte powders, and none match up with Big Train. The flavor of the Spiced Chai is great, and the mix gives our drinks a nice body and mouthfeel. We will never stray from Big Train again!