Customer Photos & Videos

4.7

Rated 4.7 out of 5 stars

144 Customer Reviews

Customers Say

Customers appreciate the caramel sauce for its rich flavor and smooth texture, making it a versatile choice for beverages and desserts. Some users note the sauce can be thick, affecting ease of use. Overall, it is well-liked for enhancing various treats with a consistent quality that meets expectations.

  • chocolate
  • sauce
  • great
  • love
  • flavor
  • ghirardelli
  • black
  • drinks
  • label
  • brand

This AI-generated summary was created from real customer reviews

Showing 40 of 144 reviews
Review by

Back H.

Posted on 05/08/2024

Verified Purchase

Rated 1 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

We have been using this syrup for the past 5 years without any problems. The last two bottles have developed a fuzzy mold inside the bottle. In very fine print the bottle now says to use product within three weeks of opening. Please be aware of this if you buy this.

Thank you for your review! The manufacturer of this product recommends that it should be used within 3 weeks after opening, and ideally stored between 57 – 95 degrees Fahrenheit, with no more than 65% relative humidity. One tip to prevent mold growth is to ensure that moisture does not get introduced into the jug. When using a pump on the bottle, air-drying the pump components thoroughly after use aids with this!

Review by

Lissette G. from Southerner’S Coffee

Posted on 11/09/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Great tasting product everyone loves coming here because we carry ghirardelli highly recommend to always have to product in stock at your shop thanks for reading

Review by

Karma B. from The Annadine

Posted on 04/13/2017

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

This has great flavor, but it does have a three week shelf life, so something to consider before purchasing. We're just starting out, so even the small container was a bit much for us to use within 3 weeks. It's easy to drizzle on top of whipped cream.

Review by

622 N.

Posted on 01/26/2024

Verified Purchase

Rated 3 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

It tastes good but unless you purchase the pump to go with it, you will have a hard time getting it out of the bottle. I will stick with the smaller size that squeezes out fine. This product was a waste of money since my plan was to refill my smaller containers. I cant get this stuff to pour out to save my life! It's been sitting upside down for over an hour and you can see how much has come out.

Thank you for your review! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Joel M.

Posted on 12/07/2021

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Easily our best and fastest selling drink flavoring. When people see that we offer Ghirardelli sauces they get excited. It has the perfect flavor to make a hot chocolate. We also have vegan customers that approve and love that the ingredients work for their diet choices...

Review by

Amanda O. from Ale House Bar & Grill LLC

Posted on 10/14/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Delicious we used this on our dessert pizzas it has a nice rich chocolate flavor can also use for mixed drinks would go good on just about any dessert

Review by

Aryn C. from 121 Coffee Run

Posted on 09/28/2020

Verified Purchase

Rated 2 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

We used Ghirardelli Chocolate Sauce in our coffee shop for quite a while. Then 3 or 4 bottles in a row had a weird molding smell after being open for a few hours.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Christina T.

Posted on 01/14/2026

Verified Purchase

Rated 5 out of 5 stars
Quantity:
6/Case
Package Size:
64 fl. oz.
Flavor:
Chocolate

a huge hit for my ice cream creations

Review by

Barista I.

Posted on 06/29/2025

Verified Purchase

Rated 1 out of 5 stars
Quantity:
12/Case
Package Size:
12 fl. oz.
Flavor:
Chocolate

Review by

Evan C.

Posted on 03/24/2025

Verified Purchase

Rated 3 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Love the taste but spoils quickly in between Sundays. Not very long open shelf life.

Thank you for the review! We’re sorry this flavoring sauce is not working for your needs. Take a look at our other chocolate flavoring sauce options here!

Review by

Linda's C.

Posted on 12/04/2024

Verified Purchase

Rated 4 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Like the white chocolate and caramel ghirardeli sauce better... the pumps give us trouble sometimes.

Review by

Keren R.

Posted on 10/14/2024

Verified Purchase

Rated 3 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

My community is full of sugar loving people, and they preferred this brand because it wasn't as dark of chocolate as Monin. But what became the deal breaker and switched me for good to Monin was this sauce likes to mold before you get it all used. No reason for it to, none of the other sauces ever molded. Other than that, a good flavor!

Thank you for your review, Keren! We would like to gather more information about your experience with this product. A Customer Solutions Representative will contact you soon!

Review by

Sandi A.

Posted on 08/04/2024

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

Another great offering from the Ghirardelli line. As a topping or an adder for beverages it’s exactly what you expect from the name. Good rich flavor and the texture is great even when cold.

Review by

Christi L.

Posted on 06/24/2024

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

This is the best chocolate sauce available! Do not waste your time buying others. The taste is great and the consistency is very thick & luxurious. Ghirardelli is quality and customers know it. It looks great oozing down the side of a cake or shake glass.

Review by

Erik Z.

Posted on 05/16/2024

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

We love this product! Such great quality!!!

Review by

Khaled H.

Posted on 04/09/2024

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

Review by

Daniel U.

Posted on 01/12/2024

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Love this in my frozen hot chocolate. It’s also great for coffee. You can use this in so many ways. Pour this over ice cream even. It taste so good.

Review by

Vix X.

Posted on 01/10/2024

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Ghirardelli, It's the brand that you can blindly buy and expect excellent results. This is their best chocolate sauce made form the finest ingredients. Perfection of coco powder, coco butter and sugar. Perfect to make third level hot chocolate. Mix with equal amount of espresso to make havenly delicious Mocha. Goes very well as topping on ice cream and frappe. Its a thick sauce and very convenient to use with pump ghirardelli's pump (sold separately) Highly recommended.

Review by

Scott D.

Posted on 08/03/2023

Verified Purchase

Rated 2 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

We found that our customers liked a different brand over these for our Coffee Shop. Capora Brand is what we use now and our customers enjoy it much better.

Thank you for your review, Scott! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Aubri D.

Posted on 07/14/2023

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

No other way to go, Ghirardelli makes some of the best sauces I have had.

Review by

Lynn C.

Posted on 05/25/2023

Verified Purchase

Rated 4 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

I use this chocolate in my ice cream store. I think it is far superior to other chocolates. The reason for the 4 star rating is the design of the bottle. It is extremely difficult to get all of the chocolate out of the bottle with out cutting the neck off. Unlike the caramel that comes out of the bottle nicely, this is so thick it is difficult to extract. I even have the pump, which is ok to a point but it still doesn't allow for use of all of the chocolate. I have read other reviews that state they leave it sit out on the counters. Beware, I cut the neck off of a bottle and found mold growing inside the neck. I add some simple syrup to it to make it easier to put on ice cream sundaes.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Tammy S.

Posted on 05/15/2023

Verified Purchase

Rated 4 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

It’s really good, but it is pretty thick. I need it for my iced mochas, but I really think I’m going to switch to Hersheys chocolate syrup just for the convenience of putting on the side of the cups easier & the convenience & price of a local store.

Review by

Roseburg H. from Culinary Arts/Douglas Cty Sch

Posted on 03/27/2023

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

Review by

Luis W. from Coffee Beanery/ L&A Cafe, LLC.

Posted on 03/27/2023

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Review by

Sonali A. from DSI Hospitality Company

Posted on 09/05/2022

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

it goes perfect with most of my bakes. Be it pan cake, cookies or waffle. Just add tad bit or more of it and viola

Review by

Cassie G. from The Daily Buzz Espresso Bar

Posted on 01/29/2022

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

I've been ordering Ghiradelli for my coffee shop for years. It's by far the best chocolate sauce available and I love that they have a huge variety of flavors. It's very popular with customers! (although it isn't vegan)

Review by

Bernice B.

Posted on 01/10/2022

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

This is well loved at ou shop! All the ghirardellis do very well at our store yes a little more pricey than others but customers know whats good and want to give them the best

Review by

Stephanie W.

Posted on 10/18/2021

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

The chocolate sauce tastes great. Sometimes you get a weird after taste, but not this one. The sauce holds up on the cup when we use it to drizzle the sides of our iced coffee cups, it doesn't dissolve right away like others have.

Review by

James K.

Posted on 09/13/2021

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Best chocolate sauce weve used for our coffee! Not overly sweet and great chocolate flavor. Use it in the drink and as a drizzle on top for decorations!

Review by

Chris F. from INDYO

Posted on 01/31/2021

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

The Ghirardelli 11 fl. oz. (16 oz.) Black Label Chocolate Flavoring Sauce is a great option for toppings for our Frozen Yogurt or a great addition to our frozen drinks.

Review by

Dianne W.

Posted on 01/25/2021

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

This has been such a hit in our house, all I can say is that I should have purchased more than one. Has a fudge taste and thick rich texture.

Review by

Alec K. from Na

Posted on 10/08/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

We used to purchase Mocha from GFS and then once tried this chocolate and were never changing ever again. We use it to make hot chocolates and it just gives it the rich chocolatey taste. Not like the powder hot chocolate this stuff is amazing!

Review by

Laura F.

Posted on 08/05/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

I love this sauce and highly recommend! the chocolate flavor is very rich and you can tell its made from very good products. great quality and great price!

Review by

Sarah's S. from Sarah's Scoops

Posted on 06/30/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

Ghirardelliand JHS products are our stands go to for shakes/frappes and ice cream toppings. I highly recommend all Ghirardelli products for anything ice cream! Enjoy!

Review by

Scott D. from Scotty's Homemade Italian Ice, LLC

Posted on 06/17/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

This is really good stuff! I like that it doesn't have dairy in it and it's still a great chocolate flavor. I'm not a huge fan of dark chocolate or chocolate without milk usually, but this is great.

Review by

Walter W. from Over Yonder Coffee Tea And Creamery

Posted on 06/15/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

we use this instead of hot fudge and our customers like it just as good. we also can use it in our coffee drinks. it tastes amazing

Review by

Brent S.

Posted on 05/11/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

I’ve never had anything made by Ghirardelli taste bad. I was optimistic this would be the same and it did not disappoint. Delicious and way better than any normal more readily available product.

Review by

Nathan B.

Posted on 04/12/2020

Verified Purchase

Rated 5 out of 5 stars
Quantity:
Each
Package Size:
64 fl. oz.
Flavor:
Chocolate

This stuff is the most full flavored dark chocolate sauce that I've ever had the pleasure to taste. It is great on ice cream or milk shakes. Drizzle this over a 1/2 cup of peanuts in a small bowl and let it sit in the refrigerator for an hour. Thank me later.

Review by

Chris W.

Posted on 03/27/2020

Verified Purchase

Rated 4 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

Great tasting product. Great for mixing with ice or milk. It's just not nearly enough and once you get down to under about 1/2, you're squeezing the bottle a lot. Do yourself a favor and just get the bigger bottle with the pump.

Review by

Natalie B.

Posted on 02/17/2020

Verified Purchase

Rated 3 out of 5 stars
Quantity:
Each
Package Size:
12 fl. oz.
Flavor:
Chocolate

I wasn’t too fond of the taste very surprised that it didn’t really taste like Ghiradelli chocolate. Maybe that recipe has improved Overtime!! I do hope it has