Customer Photos & Videos

3.7

Rated 3.7 out of 5 stars

6 Customer Reviews

Customers Say

Customers find this machine easy to use and popular for events. Many say it produces cotton candy quickly and is simple to clean. Some mention durability concerns over time, while others report reliable performance. Assembly instructions may be unclear. Overall, opinions differ on long-term quality, but most agree it works well for making cotton candy.

  • machine
  • candy
  • easy
  • clean
  • events
  • bubbles
  • business
  • cotton
  • customer
  • element

This AI-generated summary was created from real customer reviews

Showing 6 of 6 reviews
Review by

Priscilla J. from Mmm Churros LLC

Posted on 01/09/2023

Verified Purchase

Rated 2 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

We have purchased 2 of these over the last 3 years and both have broken within a few months of use. The bubble is extremely sensitive (one drop and its cracked). The machine dirties very quickly, despite us cleaning it out after each use. We work about 3 events a week and this machine cannot keep up. The wheels and handle have fallen apart on each machine. Unfortunately, the warranty is only good for 6 months and we have to keep buying new machines. The first machine we had even had the heat and motor buttons break within the first year. Do yourself (and business) a favor and go for a more expensive machine, it will last you longer in the long run.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Review by

Jonathan J.

Posted on 10/02/2025

Verified Purchase

Rated 5 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

Great product! Even better customer service staff. I received one with a damaged heating element and contacted customer service as soon as I realized this. The company sent an overnight package with a fully functional machine immediately. I not only recommend the product but also webstaurantstore.com! This product was rocking for 8 hours straight for two days in a row pumping out several hundred cotton candy cones. It's durable and reliable.

Review by

Alexis S. from Next Level Rentals LLC

Posted on 03/03/2022

Rated 4 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

We love it use it for rentals and it’s very popular looking into our second one now to grow the business. Will most definitely go for the one with the cover next time.

Review by

Emily P.

Posted on 01/30/2026

Verified Purchase

Rated 1 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

At first this machine was a dream! kept up great, easy to clean, kept up with our lines. After 20 ish events, nothing would come out the heating element doesnt work half the time and the half of the time when it is wokring it just straight up burns the sugar and bubbles and lets out burnt candy. Its now imposible to clean with the burnt candy cause you cant completley take the spinner apart. Im very dissapointed

Thank you for your review, Emily! We would like to gather more information about your experience with this cotton candy machine. A Customer Solutions Representative will contact you soon!

Review by

Christina L.

Posted on 07/03/2025

Verified Purchase

Rated 5 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

Absolutely worth every penny for this sweet thing. We use this for our Farm's events and parties. All the kids love the cart, easy to work with, took me a few attempts to assemble because the manual is a joke that comes with it. You have to ready through different pages and trying to flip through it with a magnifying glass to read instructions for assembly. Easy to clean and break down. Boy it is whip out the cotton candy in no time.

Review by

Brittany C.

Posted on 08/14/2023

Verified Purchase

Rated 5 out of 5 stars
Configuration:
Machine, Bowl, Cart, and Floss Bubble

Solid machine, easy to use.