Customer Photos & Videos

3.3

Rated 3.3 out of 5 stars

9 Customer Reviews

Customers Say

Customers have mixed feelings about this undercounter ice machine. Many appreciate its ability to keep up with high demand and its quick start-up, noting it as a reliable workhorse. However, some have raised concerns about the quality of components and discrepancies in ice capacity. Overall, opinions on its performance and durability vary.

  • ice
  • machine
  • great
  • bought
  • coffee
  • more
  • quality
  • working
  • batch
  • batches

This AI-generated summary was created from real customer reviews

Showing 9 of 9 reviews
Review by

Erin S. from Sweeter Things

Posted on 03/21/2022

Verified Purchase

Rated 5 out of 5 stars
Yield:
160 lb.

This comes as described. I am very happy with the quantity and quality. You can use it without the feet to help with height space.

Review by

Cassandra C. from My Main Squeeze

Posted on 07/05/2022

Verified Purchase

Rated 5 out of 5 stars
Yield:
160 lb.

great quality ice machine. bought this to replace a Scotsman machine that constantly stopped working. this one works great no issues. also super easy to clean and I appreciate that it has blue light

Review by

Zhong Z.

Posted on 04/19/2025

Verified Purchase

Rated 1 out of 5 stars

Doesn’t make ice. Always said fault. When I got it six months, I just unplugged it. Then put it back, it started working again. Recently I unplugged it, only make 2-3 trays ice. Then said fault. I called the company, they said we bought more than a year. Out of warranty. Now I see a lots people have same issues. Should I call someone come here to fix, or get a new one? Because I don’t want to spend more money for not useful.

Thank you for your review, Zhong! A Customer Solutions Representative will remain in contact with you about this ice machine.

Review by

Adarshdeep K. from FRESH FUEL JUICERY

Posted on 04/24/2023

Verified Purchase

Rated 5 out of 5 stars
Type:
Full Cube
Yield:
222 lb.

Review by

Emma H. from The Blend

Posted on 03/05/2023

Verified Purchase

Rated 4 out of 5 stars
Type:
Half Cube
Yield:
222 lb.

We love this under the counter ice machine! It can really keep up with our busy drink orders. We have had it for 3 years and were still going strong!

Review by

Estephany V.

Posted on 03/11/2022

Verified Purchase

Rated 2 out of 5 stars
Type:
Half Cube
Yield:
222 lb.

We bought the undercounter half ice cube machine for the bar area, and has been checked and repaired al least 10 times since purchased, not great quality hoses and drain system..

Thank you for your review, Karina! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Joshua P. from The Food Affair

Posted on 09/20/2021

Verified Purchase

Rated 2 out of 5 stars
Type:
Half Cube
Yield:
222 lb.

Nice ice maker, easy hook up and quick start up. Ice bin only holds 20lbs before shutting off and showing a full status. Really wish it would hold 80lbs as advertised before shutting off.

Thank you for your review, Joshua! We are sorry this Avantco Ice UC-210-HA 26 inch Air Cooled Undercounter Half Cube Ice Machine - 222 lb. has not worked well for you. A Customer Solutions Representative will contact you soon!

Review by

Chee R. from Mirin Asian Fusion Inc

Posted on 08/02/2021

Verified Purchase

Rated 1 out of 5 stars
Type:
Half Cube
Yield:
299 lb.

worst product ever, not working after 3 days. Can’t get any refund or return. The warranty process take forever, extremely bad experience. I still don’t know when can Webstaurant Store send someone to fix it.

We appreciate your review, Qi Ren. We wish this Avantco Ice UC-280-HA 26 inch Air Cooled Undercounter Half Cube Ice Machine - 299 lb. would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Review by

Beth R. from Living Water Coffee House

Posted on 01/02/2021

Verified Purchase

Rated 5 out of 5 stars
Type:
Half Cube
Yield:
222 lb.

What a great machine! We recently decided to upgrade our small coffee house (an outreach of our ministry) from just serving drip coffee and packaged snacks, to a more full service house, serving soft pretzels, sandwiches and specialty coffees - we installed an espresso machine, freezers, refrigerators and this ice machine. Once our plumber installed the machine, it was ready to go. Within 20 minutes we had our first batch of ice (our plumber suggested we discard the first few batches, which we did). It's a real workhorse, but it runs quietly - the only time I realize it's running is when the next batch of ice falls. Because of how our kitchen's plumbing is set up, we had to lift the machine so the drain had the correct fall, but other than that, there was nothing extra to do. Our small town has very few options for coffee, and once word gets out that we have these half-cubes of ice, that will be another drawing card for us. A great machine, and I'm glad we purchased it.