Customer opinions on this ice machine are mixed. Some users report significant reliability issues, including frequent malfunctions and poor workmanship, leading to difficulties in obtaining service or repairs. Others appreciate its functionality and reasonable price, finding it meets their needs effectively.
This AI-generated summary was created from real customer reviews
Verified Purchase
Worked for about 3 weeks then stopped producing ice. This is the second and last machine we will buy from webstraunt nobody will come out and fix it. They dont stand by there warranty or return it. I implore you not to buy from them.
16 out of 16 found this review helpful
We appreciate your review, ryan. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.
Verified Purchase
Can't recommend this product simply for the shoddy workmanship. Overall poor attention to care and details. See photos.
11 out of 11 found this review helpful
Thank you for your review, Aundrea! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!
Verified Purchase
We bought this machine 2 years ago and it has stopped working; Error 03. After harvest, it drops the ice from the evaporator and stays on harvest mode. In order to get some ice from it, we have to turn it off after every harvest and back on again until we can figure our what to do with this machine. Poor workmanship.
2 out of 2 found this review helpful
Thank you for your review, Leonardo! Our Customer Solutions team has been in contact with you - if you have any further questions or concerns on this order, we are happy to assist!
Verified Purchase
Avantco makes great refrigeration equipment. I switched from rental to owning my very own ice machine at a reasonable price. They work great and i have yet to experience any problems with it. I own several of these machines and they are just great.
2 out of 2 found this review helpful
Verified Purchase
Have had several major problems with this unit. No longer under warranty and I can not get anyone to work on this unit. Constantly freezing up, stops producing and then shuts down. DO NOT BUY THIS UNIT.
1 out of 1 found this review helpful
We appreciate your review, Scott. Our Customer Solutions team will remain in contact with you about this.
Verified Purchase
best machine work greart webstaurantstore delivery on time
Verified Purchase
Bought this machine, Worked fine for 2 1/2 years then started to make about 50% of what it used to. Now it is totally broken, Had someone look at it said it would be more expensive to fix it than it would be to buy a new one. This is a throwaway ice machine, very disappointed.
Thank you for your review, Robert! We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon!
Verified Purchase
After just one year of use, the control panel failed after the warranty expired. Ice production barely reaches 250 lb (only 50% of the rated capacity). This is an unreliable product!
Thank you for your review, Shawn! We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon!
Verified Purchase
Bought this thing to top my soda fountain in my restaurant lobby. Just hooked it up and have nothing but regrets. The fan is unbearably loud. Like defending loud. There is a absolutely no way this would ever work in a restaurant. Even if I were to buy a bin and move it to back of house it would be too loud. $ wasted and I am sick to my stomach.
Thank you for your review, Peter. We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon.
Verified Purchase
Although product work what it supposed to quality of build was not what I expected. You get what you pay for is old saying that describes this purchase. Outer shell is thin flexible steel compared to my older ice maker which had thick steel that had weight to it. Noise level is somewhat you have to get used to like jet taking off sound. Hopefully I get least half of what my other unit lasted 18 years and still works. Also during shipping something must have went through box that bent top of unit but I didn’t report since it would become blame game between shipping companies. Overall I made decision to save money to buy and I don’t regret it.
Thank you for your review! We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon.
Verified Purchase
This machine is super, just what I needed, they didn't hesitate to order it.