It quit cooling consistently at the one year mark. We tried to get a warranty repair and they said it quit because of inadequate maintenance. They voided our warranty due to the lack of maintenance. We clean the coils on a monthly basis, and it was due for a cleaning, but was not overly dirty. We have eleven pieces of refrigeration equipment in our restaurant and all are maintained the same way, this is the only one to fail.
Even if we didn't do any maintenance, a refrigerator should last more than a year. This unit replaced a unit owned by a beverage company which didn't receive any maintenance for 5 years, still worked perfectly.
This definitely seems like the warranty company trying to get out of a costly repair. I already contacted Webstaurant, they took the side of the warranty company and refused any further Read More
Thank you for your review Fredrick! Please note that instructions for cleaning and maintenance are listed in the product literature and warranty information. If you have any questions on requirements for warranty compliance, we recommend checking these documents, and our Customer Solutions team is happy to assist if needed!
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