Reviews for Avantco MX20H 20 Qt. Planetary Stand Mixer with Guard & Standard Accessories - 120V, 1 1/2 hp

I upgraded my KA three times, and then purchased a Bosch for my cottage bakery. When I opened my commercial space, I bought the MX20 and should have purchased it to begin with. This mixer is a beast. I have no complaints whatsoever. The bowls is a great size. I have used it for cookie doughs, frostings, and bread doughs. It handles them all with ease. I would like to note that I was a little concerned on the weight when I ordered it. Definitely pay for the liftgate service if you do not have a forklift on site. It was heavy, but not too heavy that my Dad and I couldn't lift it to put it on the stand. I purchased the 24" stand, item #600MT2424G, which fits it nicely. It is a solid investment that I have thoroughly enjoyed.

We purchased two of these mixers when building out our second bakery location. I do not recommend purchasing these! Throughout the last year and a half the insides have completely fallen apart, and the mechanism to raise and lower the bowl seems to have finally stripped making it unusable. For the price, I would’ve expected them to last a bit longer. We don’t even use them every day—I would say 2-3 days per week, and not full days of use. We have fixed a few things along the way, needing to open it up and rig something up or find little screws that came out and fell down inside. I’ll try buying some new parts to install and see if we can get them working again—but they’ve been a headache and far too sensitive to be worth it! I wish I would’ve either bought something more reliable or sourced a better quality used mixer. Live and learn! The one plus side is the bowls are lighter than other 20qt mixing bowls I’ve worked with, so they’re easy to lift when full.

Do not waste your money on this garbage mixer. Lasted 2 days and broke. Said it wasn't under warranty cause I made pizza dough in it. (ITS A DOUGH MIXER) I did a small batch of dough 3 times then it broke. I will never order from this company ever again. And please don't waste your money with this junk china garbage. I've learned my lesson the hard way.

This mixer is not suitable for mixing cookies, unless you're okay with mixing only 10lbs of cookie dough at a time (yes, that's how much they told me was safe to use with cookie dough). When I first received my mixer, there was a LOUD clanging sound that was coming from the paddle hitting the side of one of my bowls (this only happened with one of the two bowls I have). I thought the bowl was defective, so Webstaurant sent me a replacement bowl. When it arrived, it did the same thing as the last. VERY loud clanging noise from the paddle hitting the sides of the bowl. It was hitting it so hard in fact, the locking mechanism on the sides of the bowl slowly became unlocked the longer it mixed from the bowl shifting around. I went back and forth with Webstaurant who suggested I added too Read More

We bought this mixer after our last one died. We use it to mix our cookie dough for the bakery, and can do everything on setting #1. It's Extremely powerful. Also, pretty quiet if you ask me. Cons and the only reason why we give it a 4: Very sharp edges so you have to be very careful when wiping down. All of our staff cut ourselves very badly trying to clean and wipe it down. We also use the batter paddle, which is also very sharp. Not sure why this whole thing is one big knife. There is a lot of safety features on the mixer where it won't spin if it's not lifted, won't spin if the cage is not shut, and won't spin if the timer is at 0, but you'll bleed to death cleaning it. Suggestions: Would be nice if it had a pulse mode to prevent flour spillage, and the capability of mixing without the cage.

Questionable quality. Do not recommend using at high speeds. Makes a clicking sound when I'm trying to make batches of dough.

Paddle was too far from bowl to mix well, leaving unmixed flour or batter. Mixer died after only one year. Poorly made product for the price. Not built for daily commercial use.

Broke after two weeks of use. Save your money, and buy a better brand.

We've had a kitchenaid for 10 years and bought this one for the larger capacity. It's been exactly 1 month from the date of receipt of this machine. We are not a bakery, so it gets very little use. Last night the part that holds the hook or paddle just fell out while mixing batter. We were able to put that piece back but nothing is turning on. Luckily we bought the warranty, but don't want a replacement at all are wishing we could just get another brand.

You get what you pay for. I wanted to avoid a high price Hobart, and as a startup bakery that doesn't do a ton of heavy duty mixing, we opted for this mixer based on all the good reviews. First, when I received it I noticed how much flimsier both the bowl and paddles are compared to a Hobart. Ok, I figured that's not ideal, but I could live with it. But now, after 10 mos of very light use (< 1 shift/wk in a commissary kitchen), the gear head is leaking oil down into the bowl...just, ewww. I would stay away from this mixer.

Mixer gave out on us after literally 6 uses. I do not recommend this mixer. Looking to contact warranty department. Operation is on hold currently.

Bought this mixer 5 years ago. It is used weekly to make our sweet roll dough and frosting. Also large batches of cookie dough. Works like a champ every time.

Do not buy this one. We paid over a decent amount of money for this back in April/May but it got broken after 3 times using it. The axle dropped while it was kneading only 1lb of flour. They said because of residential address so it’s out of 30 day warranty. What a joke!

This is a great mixer that doesn’t break the bank. It’s high power and and can do everything that I am more expensive mixer can do. The high powered motor has no problem mixing those or large batches.

This is for very very large kitchen. Not for small or medium size establishments. You will be going too big. This is like for a college or establishment serving 1000 people

Happy with it so far! This is my first piece of really industrial equipment for my soap business (specifically, for making body whip in quantities greater than five pots at a time), and holy smokes! It's a workhorse, I knew it would be, but what surprised me was how *quiet* the motor is, compared to my little KitchenAid. I love that there are only three speeds: whisk, hook, and paddle - no question for what to use and when to use it. I adore all the manual bits and bobs, the hooks to secure the bowl, the wheel to raise and lower the bowl, the lever to adjust settings, and the green for go, red for stop buttons. It gives me an increased sense of being in control of the machine when I have to interface with it. I like the emergency cutoff that seems to be present: if the front Read More

I would have given this a 5 star but the bowl had a dent when it was delivered. I did not notice this until I actually used it and cleaned the bowl. Although, it did not take away from what the end results. I did a merengue and it was exceptionally done, it came out like cream. The noise level was very low! I love this machine, it is the perfect size, although it is heavy but it was worth the investment.

I should have gotten two of these. We had predominantly been using 8 oz. kitchen aids. We have been able to increase our efficiency and spend more time focusing on our business.

Absolutely love it! This is the eaisest mixer to use! I Love It! And the noise is actually quieter than my old hand mixer. I would definitely would say Buy One! I Love it! The bowl is big enough to makes 3+ batches of Chocolate chip cookies dough. LOVE LOVE LOVE!

I was a little bit skeptical about ordering this mixer with the mixed reviews it had, but I'm glad we went with it anyway. It mixes well and we haven't had a problem with it.

13.5 months old mixer going into the trash. Turning plate broke, it sheered of the bolts. Part can not be removed to be replaced. Company has no support or didn't care that the unit was only 6 weeks out of warranty. they couldn't even give use some of the part #s.

Not worth the money. No only is the shredder attachment peeling off paint but the front housing hole was not aligned properly and we could use it for several weeks. I tried to trouble shoot with customer service but it felt like more trouble than what it was worth. Several photos and then they wanted video. Like what will the video prove? What happened to taking the customer word?? I get that it's a heavy piece of equipment, but at very least, they could've made it write. The front housing around also had scratch marks and seem that putty or paint was used to cover up, so I'm inclined to think that this mixer was used before or was damaged.Overall, I recommend spending the money for a better quality equipment.

I purchased this mixer not too long ago. It is used for general mixing application that you may imagine. Breads, whisking sauces, making frosting... whatever. It worked fine for awhile, even though the motor seems to struggle at times with things that are not too thick. However, the pin that holds the beater/whisk/hook in place snapped off (a piece of metal, it seems like a manufacture defect to me). When trying to get this fixed, i was told to find a technician in my area....unfortunately, there are no techs in my area so i have to try to figure out how to fix it myself. A bummer for sure on a 900 piece of equipment. Why does avantco stuff always fall apart as soon as the warranty is up? Good luck out there.

The machine looks strong but motor smells of burnt after only 2 months usage !!!

good mixer. good price point. the bowl is a little deep so paddle and whisk don't catch the bottom inch of it. but for doughs, it's a beast. 5 years of doughs and it is still in good shape.

This mixer has been great! It is sturdy and stands up to multiple donut mixes. The motor runs smoothly. Have not had any issues whatsoever with this mixer. Very dependable!!

For a smaller mixer in a bakery, it works well. I have had it over a year now and it is a workhorse. It now makes a clicking sound but does not stall and still handles well. At the time I purchased it, the price was right.

The first time I used this machine it was falling apart I am in the baking industry for over 40 years and this the worst mixer I have used.

I bought this mixer in March of 2019. I use it once a week to mix oatmeal cookies. It quit working last week so I took it to the shop thinking it was something simple like a switch. The motor is shot. I've used this so little and of course, it's out of warranty now. I'm so disappointed. I sold a 20 qt Hobart and bought this as it's much smaller. I should have kept the Hobart. :(

We started off with a regular mixer that just could not keep up with our baking. So i researched this mixer and it does the job great. If you are skeptical do not be, this has been running in our kitchen for a few years and we have not had any problems with it.

Only reason not a four star rating was that the first one died on a few weeks. Customer service sent a replacement and it had been running nonstop since.

This Beast is a Great addition to our kitchen. She puts out a ton of bread batches. Can't wait to order replacement bowls and beaters.

Just what I expected, great mixer for cookie dough, pizza dough and my sourdough bread, the size is perfect for a limited space, so helpful..!

I was surprised at how quiet this mixer is, and not only that but it is strong and can easily handle stiff doughs. If you are someone who is use to kitchen aid mixers sounding like they are gonna tear down your building this will be a happy addition. If space is an issue for you this is great as it doesn’t take up much needed real estate in you restaurant

I order this mixer few days ago and i just got it today. this mixer have lots of power and it works amazing. I am glad that i choose this one.

Such a great mixer! This mixer can make 4 time what we are used to making in one go. It has helped us so much and is very reliable.

This mixer is ok. Not great. It’s lasted me 1.5 years and has to be replaced. I have purchased a 20 year old refurbished Hobart for the same price and already I’m a million times happier. The last month we’ve been concerned every time I have to mix a dough, and it wouldn’t go past first speed. Save your time, buy a better brand.

This commercial mixer is a beast. it has lots of power and is easy to operate. the parts are easily removable for cleaning and all around a nice piece of equipment.

I have a home based cake and cupcake business and purchased this mixer about two years ago fir my larger orders. I can mix up the batter equivalent of 9 to 10 dozen cupcakes at a time. It makes incredibly creamy butter cream and best of all it is so much quieter than my 6 quart professional kitchenAid. I still use my KitchenAid for my smaller orders but when I have my large orders I bring out “Martha, the Mother of all Mixers!!”