4.4

Rated 4.4 out of 5 stars

153 Customer Reviews

99 reviews rated this 5 out of 5 stars.

33 reviews rated this 4 out of 5 stars.

8 reviews rated this 3 out of 5 stars.

3 reviews rated this 2 out of 5 stars.

10 reviews rated this 1 out of 5 stars.

Customers Say

Customers report mixed experiences with this mixer. While some praise its ability to handle various doughs and batters, others note mechanical issues and durability concerns. The mixer is appreciated for its capacity and power in some cases, yet some users have faced challenges with parts breaking or malfunctioning after limited use.

  • mixer
  • great
  • dough
  • price
  • batches
  • love
  • small
  • works
  • cake
  • big

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Henny

Posted on 06/15/2022

Size:
10 qt.

Do not buy this one. We paid over a decent amount of money for this back in April/May but it got broken after 3 times using it. The axle dropped while it was kneading only 1lb of flour. They said because of residential address so it’s out of 30 day warranty. What a joke!

2 out of 2 found this review helpful

We appreciate your review, Henny. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Joshua T. from Nighthawks

Posted on 05/03/2022

Verified Purchase

Size:
10 qt.

I purchased this mixer not too long ago. It is used for general mixing application that you may imagine. Breads, whisking sauces, making frosting... whatever. It worked fine for awhile, even though the motor seems to struggle at times with things that are not too thick. However, the pin that holds the beater/whisk/hook in place snapped off (a piece of metal, it seems like a manufacture defect to me). When trying to get this fixed, i was told to find a technician in my area....unfortunately, there are no techs in my area so i have to try to figure out how to fix it myself. A bummer for sure on a 900 piece of equipment. Why does avantco stuff always fall apart as soon as the warranty is up? Good luck out there.

2 out of 2 found this review helpful

We appreciate your review, Joshua. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Fay B.

Posted on 01/06/2024

Size:
20 qt.

I bake variety breads. They are like cakes. I use sugar and butter and in others oil and sugar. I then add my flour in the end. The liquids are blended well. Not the flour, even though I regularly stop the machine to scrape the bowl. When I added the flour it left lumps of flour in the batter that was not blended in. With the butter and sugar batter there are pieces of the two that were not blended well into the rest of the mixture. I discovered globs of this in the bread once out of the oven. I had to throw out 57 breads because of this. I might as well use a hand blender in a very large bowl and fold in the flour by hand. This has been a nightmare. I bought this Read More

1 out of 1 found this review helpful

Thank you for your review, Fay! We are sorry this product has not worked well for you. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Danvy V.

Posted on 03/11/2022

Size:
10 qt.

We've had a kitchenaid for 10 years and bought this one for the larger capacity. It's been exactly 1 month from the date of receipt of this machine. We are not a bakery, so it gets very little use. Last night the part that holds the hook or paddle just fell out while mixing batter. We were able to put that piece back but nothing is turning on. Luckily we bought the warranty, but don't want a replacement at all are wishing we could just get another brand.

1 out of 1 found this review helpful

We appreciate your review, Danvy. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Shelly M. from Great Harvest Bread Co. Lake C

Posted on 12/05/2021

Size:
10 qt.

Paddle was too far from bowl to mix well, leaving unmixed flour or batter. Mixer died after only one year. Poorly made product for the price. Not built for daily commercial use.

1 out of 1 found this review helpful

Thank you for your feedback! We’re sorry this mixer did not meet your expectations. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Eric

Posted on 05/02/2018

Verified Purchase

Size:
20 qt.

The MX20 is a great choice for light to moderate doughs. Make sure you do not change gears while in operation. The four included attachments are more than enough to get pretty much any operation going. We really enjoyed the extra beater with the Teflon scraper that makes sure that the sides of the bowl are incorporated into the dough.

1 out of 1 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Gretchen C.

Posted on 01/22/2025

Verified Purchase

Size:
10 qt.

It took us a few years to finish our facility. This mixer sat unused for that time. The first time we tried to use it, it would not turn on. The button to power it up is broken. $ down the drain, and as a non-profit, this is not easy to come by. We had issues with 2 different coffee makers also. We won't be ordering appliances through Webstaurant ever again.

Thank you for your review, Gretchen! We would like to gather more information about your experience with this mixer. A Customer Solutions Representative will contact you soon!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Tracy M. from BI Cookie Company

Posted on 04/05/2022

Size:
20 qt.

This mixer is not suitable for mixing cookies, unless you're okay with mixing only 10lbs of cookie dough at a time (yes, that's how much they told me was safe to use with cookie dough). When I first received my mixer, there was a LOUD clanging sound that was coming from the paddle hitting the side of one of my bowls (this only happened with one of the two bowls I have). I thought the bowl was defective, so Webstaurant sent me a replacement bowl. When it arrived, it did the same thing as the last. VERY loud clanging noise from the paddle hitting the sides of the bowl. It was hitting it so hard in fact, the locking mechanism on the sides of the bowl slowly became unlocked the longer it mixed from the bowl shifting around. I went back and forth with Webstaurant who suggested I added too Read More

We appreciate your review, Savanna. We wish this mixer would have worked out for you. While this mixer can be used for cookie dough, we recommend using a softened butter cookie dough for best results, as cold butter is considerably harder on the machine. Our Customer Solutions team will remain in contact with you about this.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Jean B. from Saint Amon Baking Co

Posted on 12/08/2021

Size:
10 qt.

good mixer. good price point. the bowl is a little deep so paddle and whisk don't catch the bottom inch of it. but for doughs, it's a beast. 5 years of doughs and it is still in good shape.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Tracy W.

Posted on 10/25/2021

Size:
10 qt.

This mixer has been great! It is sturdy and stands up to multiple donut mixes. The motor runs smoothly. Have not had any issues whatsoever with this mixer. Very dependable!!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Lori G.

Posted on 09/13/2021

Size:
20 qt.

You get what you pay for. I wanted to avoid a high price Hobart, and as a startup bakery that doesn't do a ton of heavy duty mixing, we opted for this mixer based on all the good reviews. First, when I received it I noticed how much flimsier both the bowl and paddles are compared to a Hobart. Ok, I figured that's not ideal, but I could live with it. But now, after 10 mos of very light use (< 1 shift/wk in a commissary kitchen), the gear head is leaking oil down into the bowl...just, ewww. I would stay away from this mixer.

We appreciate your review, Lori. We wish this Avantco MX20WFB 20 Qt. Planetary Stand Mixer with Guard, Standard Accessories & Flexible Silicone Blade Beater - 120V, 1 1/2 hp would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Sonya V.

Posted on 05/24/2021

Size:
10 qt.

For a smaller mixer in a bakery, it works well. I have had it over a year now and it is a workhorse. It now makes a clicking sound but does not stall and still handles well. At the time I purchased it, the price was right.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Joy N. from LANIERS CATERING

Posted on 04/16/2021

Size:
20 qt.

This is for very very large kitchen. Not for small or medium size establishments. You will be going too big. This is like for a college or establishment serving 1000 people

0 out of 2 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Martha R. from Altitude Soaps LLC

Posted on 03/29/2021

Size:
20 qt.

Happy with it so far! This is my first piece of really industrial equipment for my soap business (specifically, for making body whip in quantities greater than five pots at a time), and holy smokes! It's a workhorse, I knew it would be, but what surprised me was how *quiet* the motor is, compared to my little KitchenAid. I love that there are only three speeds: whisk, hook, and paddle - no question for what to use and when to use it. I adore all the manual bits and bobs, the hooks to secure the bowl, the wheel to raise and lower the bowl, the lever to adjust settings, and the green for go, red for stop buttons. It gives me an increased sense of being in control of the machine when I have to interface with it. I like the emergency cutoff that seems to be present: if the front Read More

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jana L. from Nanna's Sweets

Posted on 02/16/2021

Size:
20 qt.

I upgraded my KA three times, and then purchased a Bosch for my cottage bakery. When I opened my commercial space, I bought the MX20 and should have purchased it to begin with. This mixer is a beast. I have no complaints whatsoever. The bowls is a great size. I have used it for cookie doughs, frostings, and bread doughs. It handles them all with ease. I would like to note that I was a little concerned on the weight when I ordered it. Definitely pay for the liftgate service if you do not have a forklift on site. It was heavy, but not too heavy that my Dad and I couldn't lift it to put it on the stand. I purchased the 24" stand, item #600MT2424G, which fits it nicely. It is a solid investment that I have thoroughly enjoyed.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Betsy T. from Nine Cakes

Posted on 01/18/2021

Size:
20 qt.

We purchased two of these mixers when building out our second bakery location. I do not recommend purchasing these! Throughout the last year and a half the insides have completely fallen apart, and the mechanism to raise and lower the bowl seems to have finally stripped making it unusable. For the price, I would’ve expected them to last a bit longer. We don’t even use them every day—I would say 2-3 days per week, and not full days of use. We have fixed a few things along the way, needing to open it up and rig something up or find little screws that came out and fell down inside. I’ll try buying some new parts to install and see if we can get them working again—but they’ve been a headache and far too sensitive to be worth it! I wish I would’ve either bought something more reliable or sourced a better quality used mixer. Live and learn! The one plus side is the bowls are lighter than other 20qt mixing bowls I’ve worked with, so they’re easy to lift when full.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Stephanie K. from The Cookie Shop

Posted on 01/08/2021

Verified Purchase

Size:
20 qt.

Love this mixer, we have been using it for the past couple of months for cookie dough. However, the silicone paddle it came with ended up ripping off and is not usable anymore. When we switched to using the non-silicone attachment, it doesn't get the sides or bottom of the bowl mixed well enough. We end up having to scrape and fold everything in by hand which is very time-consuming.

Thank you for your feedback! We’re sorry the beater stopped working properly for you. For recommendations, please contact our Customer Solutions team.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Ashley C. from Not As Famous Cookie Company

Posted on 01/03/2021

Verified Purchase

Size:
20 qt.

I would have given this a 5 star but the bowl had a dent when it was delivered. I did not notice this until I actually used it and cleaned the bowl. Although, it did not take away from what the end results. I did a merengue and it was exceptionally done, it came out like cream. The noise level was very low! I love this machine, it is the perfect size, although it is heavy but it was worth the investment.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Tom G. from Susan Gudenkauf

Posted on 01/02/2021

Size:
20 qt.

Bought this mixer 5 years ago. It is used weekly to make our sweet roll dough and frosting. Also large batches of cookie dough. Works like a champ every time.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Joanne K. from The Blissful Whisk

Posted on 11/19/2020

Size:
10 qt.

I bought this mixer in March of 2019. I use it once a week to mix oatmeal cookies. It quit working last week so I took it to the shop thinking it was something simple like a switch. The motor is shot. I've used this so little and of course, it's out of warranty now. I'm so disappointed. I sold a 20 qt Hobart and bought this as it's much smaller. I should have kept the Hobart. :(

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Yvonne J. from Pecans.Com

Posted on 10/15/2020

Size:
10 qt.

We started off with a regular mixer that just could not keep up with our baking. So i researched this mixer and it does the job great. If you are skeptical do not be, this has been running in our kitchen for a few years and we have not had any problems with it.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Darrel S. from South Lake Bistro

Posted on 10/01/2020

Verified Purchase

Size:
20 qt.

Only reason not a four star rating was that the first one died on a few weeks. Customer service sent a replacement and it had been running nonstop since.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Connie W. from I Live For Dessert

Posted on 09/27/2020

Size:
10 qt.

This Beast is a Great addition to our kitchen. She puts out a ton of bread batches. Can't wait to order replacement bowls and beaters.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Daniel V. from Pizza Bar Il Angolo

Posted on 08/27/2020

Size:
20 qt.

Just what I expected, great mixer for cookie dough, pizza dough and my sourdough bread, the size is perfect for a limited space, so helpful..!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Anthony B.

Posted on 06/07/2020

Size:
10 qt.

I was surprised at how quiet this mixer is, and not only that but it is strong and can easily handle stiff doughs. If you are someone who is use to kitchen aid mixers sounding like they are gonna tear down your building this will be a happy addition. If space is an issue for you this is great as it doesn’t take up much needed real estate in you restaurant

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jesus G.

Posted on 05/27/2020

Verified Purchase

Size:
20 qt.

I order this mixer few days ago and i just got it today. this mixer have lots of power and it works amazing. I am glad that i choose this one.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Victoria R. from Short And Sweets

Posted on 05/23/2020

Size:
10 qt.

Such a great mixer! This mixer can make 4 time what we are used to making in one go. It has helped us so much and is very reliable.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Celine H. from Valhalla Bakery

Posted on 04/20/2020

Size:
20 qt.

This mixer is ok. Not great. It’s lasted me 1.5 years and has to be replaced. I have purchased a 20 year old refurbished Hobart for the same price and already I’m a million times happier. The last month we’ve been concerned every time I have to mix a dough, and it wouldn’t go past first speed. Save your time, buy a better brand.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Holly T. from Jerk On Jerkies

Posted on 03/10/2020

Size:
10 qt.

This commercial mixer is a beast. it has lots of power and is easy to operate. the parts are easily removable for cleaning and all around a nice piece of equipment.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Susan M. from The Cupcake Queen

Posted on 03/02/2020

Verified Purchase

Size:
10 qt.

I have a home based cake and cupcake business and purchased this mixer about two years ago fir my larger orders. I can mix up the batter equivalent of 9 to 10 dozen cupcakes at a time. It makes incredibly creamy butter cream and best of all it is so much quieter than my 6 quart professional kitchenAid. I still use my KitchenAid for my smaller orders but when I have my large orders I bring out “Martha, the Mother of all Mixers!!”

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Rory V. from Oldfields

Posted on 02/12/2020

Verified Purchase

Size:
20 qt.

We love using this mixer to make all our sauces and mac and cheese. It is a great addition to our kitchen and allows us to concoct great sauces.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kara P. from Marlboro Diner

Posted on 01/09/2020

Size:
20 qt.

Has lasted about four years now and still running smoothly, perfect for pancake batter, mixtures, mashed potatoes. It is easy to keep clean and function

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Mary B. from General Store

Posted on 01/05/2020

Size:
20 qt.

Great mixer for pie crust! We use the mixer for many things but have found it’s easy for use to make our pie crust in this mixer. It does a great job mixing heavy butter and flour.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Sam H.

Posted on 11/30/2019

Size:
20 qt.

Avantco MX20 20 Qt. Gear Driven Commercial Planetary Stand Mixer with Guard - 110V, 1 hp is a solid machine and we are happy to have it.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Samantha B. from Samantha's Sweets

Posted on 11/25/2019

Verified Purchase

Size:
20 qt.

I should have gotten two of these. We had predominantly been using 8 oz. kitchen aids. We have been able to increase our efficiency and spend more time focusing on our business.

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Aaron L. from Stone Soup Cafe

Posted on 11/23/2019

Verified Purchase

Size:
20 qt.

This is a very cheap mixer, I would give it a lesser rating but compared to the price of the competitions, I feel like I should give it an extra star. I would not use this mixer for anything high volume. We use it to mix cookies once a day and also meatloaf and veggie burgers once a week. Anything more then that and I think it would burn up fast.

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Erin K.

Posted on 10/28/2019

Size:
20 qt.

This is a good value buy mixer. It works great for cake batters, buttercream, brownies, etc. My only wish is that the guard wasn't there, as it makes streaming liquids / eggs / etc. in very difficult. Also, the back guard is pretty sharp at the edges, so it makes scraping the sides of the bowl down hard when you keep bumping it.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Anthony R. from PASTREEZ

Posted on 09/26/2019

Size:
10 qt.

Very reliable stand mixer with guard. It is way quieter than usual home mixers, makes it more comfortable to bake with less noise in the kitchen.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Marc C. from Tatering

Posted on 09/11/2019

Verified Purchase

Size:
20 qt.

What a great find and price!! The motor is pretty solid and it takes 2 people to move this little guy. it whips up whip cream with easy and makes amazing mashed potatoes.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Timothy S.

Posted on 09/09/2019

Size:
20 qt.

This mixer is heavy duty! Its capacity allows us to make dough for many of our food items in large batches. We had previously had a 6 quart mixer and are now saving so much prep time using this mixer.