4.1

Rated 4.1 out of 5 stars

82 Customer Reviews

55 reviews rated this 5 out of 5 stars.

8 reviews rated this 4 out of 5 stars.

5 reviews rated this 3 out of 5 stars.

4 reviews rated this 2 out of 5 stars.

10 reviews rated this 1 out of 5 stars.

Customers Say

Customers appreciate this insulated food pan carrier for its ability to keep food hot for hours, making it ideal for catering and events. Common praises include its sturdy build and capacity to hold multiple pans. Some users report issues with the gasket and hinges, noting they may require adjustments or replacements.

  • food
  • gasket
  • hot
  • easy
  • great
  • hours
  • pan
  • catering
  • door
  • pans

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Joe E. from Travelers Fine Food And Drink

Posted on 06/12/2017

Get a Cambro. This somehow flimsy. The insulation gasket pops off constantly. I ordered it thinking, "well, its a simple design, it should work just as well." I was mistaken. When you manage to get the door to close with the gasket intact, it works ok, but when you have to open and close it several times to refill your chafing pans, you will enter a level of hell that I had no idea existed. Your are welcome, for my sacrifice to the culinary gods, in giving you this heads up.

13 out of 14 found this review helpful

We are sorry this product is defective, our Customer Solutions team will contact you shortly!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Whitnie M. from Leftys Catering

Posted on 10/22/2020

Verified Purchase

We love this product! When catering for a wedding over an hour way and arriving 2 hours prior to serving all our food was still off the smoker hot! We love them and will be ordering more!

6 out of 6 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Debbie J. from Debbie's Kitchen

Posted on 01/29/2021

Verified Purchase

My kids did great getting me this for Christmas. This was on my list for a few years. So ready to put to use !

4 out of 4 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dustin S. from Big Belly BBQ

Posted on 10/24/2021

Verified Purchase

Ordered this for my BBQ Concession Trailer Overall great product and very durable Heat retention is awesome 4 + hours Must have if you cater the only negative thing i can say is after a couple of uses I have to adjust the hinges

3 out of 3 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Abraham S.

Posted on 09/26/2019

It is working perfectly for full size pans, I have used them for catering and delivery,I will buy this again. Love it! Perfect Businesses ,Hello Tomorrow

3 out of 3 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

William P. from Bill

Posted on 05/11/2019

Buyer be ware! Be sure to read what type of pans fit this carrier before purchasing. I'm not sure if those companies make different pans but some of those don't fit either. I bought four of these, the first time I used them 2 of the gaskets broke. They do keep things at the proper temperasure, but if the pans you already have don't fit you will need to buy more of them. Better off purchasing a quality product for a few more dollars, much cheaper in the long run. I recently purchased chaffing dishes, those pans do not fit either. Very dissatisfied

3 out of 3 found this review helpful

Thank you for the review William. We’re sorry this has not worked well for you. See the Customer Q&A section of this products page for recommended pan sizes for this carrier.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Keating H.

Posted on 05/11/2024

Verified Purchase

I recently purchased the Choice Black Front Loading Insulated Food Pan Carrier, and I couldn't be happier with my decision. This carrier is a game-changer for anyone who needs to transport food while keeping it hot and fresh. With its spacious design, I can fit up to 5 full-size pans, making it perfect for catering events or large family gatherings. The front-loading feature is incredibly convenient, allowing easy access to the food without having to lift heavy pans. The insulation works like a charm, keeping food at the perfect serving temperature for hours. Plus, the sleek black design adds a touch of professionalism to any event. Overall, I highly recommend this carrier to anyone in need of a reliable solution for transporting hot food. Five stars all the way!

2 out of 2 found this review helpful

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Ash R.

Posted on 11/19/2019

I ordered two - the black one and the red one. The black one works great. But the red one has yet to be used. When we got it, the latches were both broken. I've ready multiple reviews on this site saying the latches break. WebstauranteStore sent me another latch, and then we found that the second latch was broken. My biggest complaint is that Webstauranate refuses to expedite shipping. They will only ship ground because that's what was originally chosen. I chose that method in the beginning because it gave me enough time. But now, I've already missed on catering and had to borrow a cambro from a friend. I will have to do the same this week because Webstaurante refuses to make things right by either shipping a new product completely or the latch in a way that gets it to me by my event. Wish I would have bought a cambro.

2 out of 3 found this review helpful

We appreciate your review, Ash Restaurant, LLC. We wish this Black Front Loading Insulated Food Pan Carrier - Holds 5 Pans would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kendall C.

Posted on 10/05/2019

This a must have for competition bbq! Keeps meat piping hot for an incredibly long time! Will definitely be purchasing more in the future!

2 out of 2 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Elliot A. from Whole Health Dentistry

Posted on 05/29/2019

this is a large, well made catering insulated box, from what i can tell. the gasket can be a little finicky, but once it's one, it seems to stay put. at something like half the price of other brands, it seems very much worth it.

2 out of 2 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Carmen A.

Posted on 04/04/2024

Verified Purchase

very happy i ordered this carrier for my business it has helped me keep food hot and ready to serve.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

David K.

Posted on 02/29/2024

Verified Purchase

Great product! The box hold our food hot for hours.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Durren M. from Surf And Turf Fridays Catering Consultants

Posted on 08/15/2020

Verified Purchase

THIS FOOD CARRIER IS INDESTRUCTIBLE I SWEAR. I'VE USED IT MANY TIMES IN MY CATERING BUSINESS AND NOT ONCE HAS IT DISAPPOINTED ME, THE MEALS ARE ALWAYS KEPT HOT AND WHENEVER I POP THE DOOR OPEN, FOGGY STEAM COMES RISING UP.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Pat B.

Posted on 07/26/2020

Verified Purchase

I received my Choice Pan Carrier quickly and it was in perfect shape. I've only used it once, loaded up with hot side dishes in 1/2 tin pans (mac n cheese, baked beans, etc...) and it kept them hot for over 4 hours. Very happy with it so far. Only thing I did notice is the door was not perfectly aligned when it arrived. I adjusted the door a little to be sure it was even on all sides. Easy adjustment. Highly recommend this product.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Ratchaanon A. from Poonsup Thai Kitchens LLC

Posted on 11/21/2019

Used in our mobile units to keep food at temp. Passed inspection every time. Works best when not opening and closing a lot, but worked doing this for about 4 hours.

1 out of 1 found this review helpful

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Charlie W.

Posted on 04/26/2019

received it just in time, sturdy strong and has a good seal to keep heat or cold inside, should have purchased one sooner, very excited.

1 out of 1 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Blanca V. from Villa's Catering

Posted on 03/07/2019

Very unpleasant this product Apparently this product is using! It has many scratches And the door is broken! Very disappointed of you, since all the previous purchases that I have done with you have always had very good quality

1 out of 2 found this review helpful

Thank you for your review, Blanca! We are sorry this 16 3/4 inch x 24 inch x 25 inch Black Front Loading Insulated Food Pan Carrier has not worked well for you. A Customer Solutions Representative will contact you soon!

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Hernan L.

Posted on 01/14/2025

Verified Purchase

Some of the racks are too tight and sheet pans are not able to slide with ease.

Thank you for your review, Hernan! We would like to gather more information about your experience with this food pan carrier. A Customer Solutions Representative will contact you soon!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Pasquale F.

Posted on 01/04/2025

Verified Purchase

Great unit for the price

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jayne S.

Posted on 12/11/2024

Verified Purchase

I love this box.. it keeps my food nice and warm for many many hours!!!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Felicia M.

Posted on 09/18/2024

Verified Purchase

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Mary A.

Posted on 08/14/2024

Verified Purchase

I recently ordered this item but it came with a gasket that is not attached to the box. I don't know how to attach it and when I tried, the gasket seems to small to fit.

Thank you for your review, Mary! We would like to gather more information about your experience with this food carrier. A Customer Solutions Representative will contact you soon.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Rob B.

Posted on 05/22/2024

Verified Purchase

The hot box alleviates the need for an electric warmer for remote picnics and other events where power and/or equipment are not available.

0 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Donald W.

Posted on 12/20/2023

Verified Purchase

Impressive for keeping prepared foods hot. This is the best for transporting food for a large gathering. highly recommended.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Magdalena B.

Posted on 09/07/2023

Verified Purchase

Very happy with this. Keeps food really hot! Use this carrier during harvest taking food to the field. (Bought stainless steel divided full size steam table pans to use in carrier.) A little to heavy to carry so I leave carrier in the "meals on wheels" bus.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kellie M.

Posted on 06/21/2023

Verified Purchase

Excellent product, great quality and price. Price was so good I ordered 2. Shipping was fast too.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dean R.

Posted on 05/13/2023

Verified Purchase

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Paul G.

Posted on 04/02/2023

Verified Purchase

Love the cooler and it works well for our intended purpose. We even got to use it within a couple hours of it being delivered. Would have given it a 5 star but the one we received has a slight problem. The door does not adjust perfectly. Good Service from Webstaurantstore.com as well.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jason J. from Sugabear Bbq

Posted on 03/03/2023

Verified Purchase

Awesome price. This the best purchase I could make. Keeps food warm for 3-4hours. Durable and well made.Store yout hottest item on the bottom to keep everything hot for a couple hours a warm for awhile. Fits full size pans perfect. Easy cleanup. Air tight latches keep product in place. Ordering another one A++

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Steven P. from Embers LLC

Posted on 06/01/2021

Verified Purchase

Food Carrier has provided a reduction in coolers to carry due to it's stackable space. We chill the removable door at least 24 hours in advance to help prolong chill times. The only fault in this product is the materials used in the hinged snap locks. They broke on us the first use due to the tension the new rubber seal creates. We order extra to be prepared for the next break so we do not potentially lose its use for an event 4 stars

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Amelia E. from Taste And See Catering

Posted on 09/27/2019

These work so well to keep food hot! I took a prime rib out of the oven at 135 degrees and placed it in this box for 1 hour, all by itself, and it the prime warmed up to 155 degrees. We are pleased with these! They're pretty big, but we can fit 2 in the back of our suv.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Tedd R. from Sticky Business Barbeque

Posted on 04/04/2019

Best BANG for the buck. I have got 3 so far. Only problem I've had was a gasket broke and Webstaurant took care of that the next day. They hold both half and full hotel pans and only half sheet trays. Food stays hot in it for long time. Parts if they break are available on the site and come quick and are easy to fix. I broke a hinge lock on accident. If you are shopping for a carrier this is the one to get.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Sonia H.

Posted on 02/21/2019

This product is a must buy if you do a lot of catering, it's strong and sturdy, it keeps the food warm while waiting to replace the empty pans at the events. Highly recommended

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kirt J. from Barrel & Swine, LLC

Posted on 02/04/2019

AMAZING PRODUCT! Holds food at correct temp for extended amount of time (Hot of Cold), held for 6 hrs with no issues. Stack-ability makes for great staging at events. When fully loaded, is a bit on the heavy side.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Mark M. from Against The Grain BBQ

Posted on 01/24/2019

These are a game changer in the catering world. We use them for bbq primarily, and they hold the heat so well, that we’ve pulled food out after 3 hrs that we could barely hold onto cause it was still so hot. These things are crazy!! We love them so much, I purchased another one tonight. Another great feature is that they stack perfectly on top of each other

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Vernetta W. from Vs Catering And Events

Posted on 01/04/2019

Love this, easy to use. This keep the food hot for hours. It fits so many pans. I’ve used it on so many catering jobs.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Daddy D. from DADDY D's BBQ

Posted on 10/09/2018

This insulated food pan carrier is very heavy duty. I have previously purchased the Carlisle brand, but this appears to be just as sturdy. I have not had it for long, so I can not comment on longevity, but we are very pleased so far.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Pierre A. from LSBK

Posted on 10/09/2018

I would like to thank Webrestaurant for their excellent insulation box that we bought in May 2018. We are satisfied and our customers too. We have used it several times this summer and the food stays warm for a long time.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Susan T. from Mary Turner

Posted on 09/27/2018

This a great value and keeps food hot and cold for several hours. Make sure to pre-heat or chill before use for best results. We have been able to transport three 4" pans and one 2 1/2" pan with the Microcore hot/cold pack and it has worked great! The only issue and reason for the 4 star rating is that arrived with a broken gasket around the door. However, we were able to easily heat seal it and it is working fine.

Thank you for your review, Susan T! We are sorry this arrived with a broken gasket. If you have any issues with your product going forward, our Customer Solutions team is here to help!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dora M. from Martindale Properties LLC

Posted on 09/24/2018

A must have for anyone who caters. As a venue owner keeping food hot is a challenge. These make things easy! These will accommodate any size pans.