3.9

Rated 3.9 out of 5 stars

92 Customer Reviews

58 reviews rated this 5 out of 5 stars.

8 reviews rated this 4 out of 5 stars.

5 reviews rated this 3 out of 5 stars.

5 reviews rated this 2 out of 5 stars.

16 reviews rated this 1 out of 5 stars.

Customers Say

Customers appreciate this insulated food pan carrier for its ability to keep food hot for hours, making it ideal for catering and events. It fits multiple pans and is praised for its portability and ease of use. Some users report issues with the durability of the gaskets and latches.

  • food
  • gasket
  • hot
  • easy
  • great
  • hours
  • pan
  • catering
  • door
  • pans

This AI-generated summary was created from real customer reviews

Customer Photos & Videos


Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Joe E. from Travelers Fine Food And Drink

Posted on 06/12/2017

Capacity:
5 Full-Size Pans

Get a Cambro. This somehow flimsy. The insulation gasket pops off constantly. I ordered it thinking, "well, its a simple design, it should work just as well." I was mistaken. When you manage to get the door to close with the gasket intact, it works ok, but when you have to open and close it several times to refill your chafing pans, you will enter a level of hell that I had no idea existed. Your are welcome, for my sacrifice to the culinary gods, in giving you this heads up.

13 out of 14 found this review helpful

We are sorry this product is defective, our Customer Solutions team will contact you shortly!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Kia S. from Kiasal Catering

Posted on 07/24/2022

Verified Purchase

Capacity:
6 Full-Size Pans

Unfortunately, while this looks a lot like a Cambro UPC, the quality is not up to the standards of Cambro. I used two of these units in one single job, and they are basically garbage now. Missing pins in the latch assemblies, bad door fitment, and the internal dimensions are inconsistent causing pans to slip free inside. I expect much better of something sold as commercial grade. I've owned the product this is based on for 12+ years and given it a rough life with zero issues. These couldn't even survive being shipped to my freight forwarder without being badly damaged.

11 out of 11 found this review helpful

We appreciate your feedback! We’re sorry this product is defective. A Customer Solutions Representative will be contacting you soon.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Whitnie M. from Leftys Catering

Posted on 10/22/2020

Verified Purchase

Capacity:
5 Full-Size Pans

We love this product! When catering for a wedding over an hour way and arriving 2 hours prior to serving all our food was still off the smoker hot! We love them and will be ordering more!

6 out of 6 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Rachael A.

Posted on 10/08/2022

Verified Purchase

Capacity:
6 Full-Size Pans

Hot box has been used 5 times. Door latch completely broken. Made of cheap plastic that snapped. Product not at all durable.

4 out of 4 found this review helpful

Thank you for your review, Rachael Abell! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Debbie J. from Debbie's Kitchen

Posted on 01/29/2021

Verified Purchase

Capacity:
5 Full-Size Pans

My kids did great getting me this for Christmas. This was on my list for a few years. So ready to put to use !

4 out of 4 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dustin S. from Big Belly BBQ

Posted on 10/24/2021

Verified Purchase

Capacity:
5 Full-Size Pans

Ordered this for my BBQ Concession Trailer Overall great product and very durable Heat retention is awesome 4 + hours Must have if you cater the only negative thing i can say is after a couple of uses I have to adjust the hinges

3 out of 3 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Abraham S.

Posted on 09/26/2019

Capacity:
5 Full-Size Pans

It is working perfectly for full size pans, I have used them for catering and delivery,I will buy this again. Love it! Perfect Businesses ,Hello Tomorrow

3 out of 3 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

William P. from Bill

Posted on 05/11/2019

Capacity:
5 Full-Size Pans

Buyer be ware! Be sure to read what type of pans fit this carrier before purchasing. I'm not sure if those companies make different pans but some of those don't fit either. I bought four of these, the first time I used them 2 of the gaskets broke. They do keep things at the proper temperasure, but if the pans you already have don't fit you will need to buy more of them. Better off purchasing a quality product for a few more dollars, much cheaper in the long run. I recently purchased chaffing dishes, those pans do not fit either. Very dissatisfied

3 out of 3 found this review helpful

Thank you for the review William. We’re sorry this has not worked well for you. See the Customer Q&A section of this products page for recommended pan sizes for this carrier.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Keating H.

Posted on 05/11/2024

Verified Purchase

Capacity:
5 Full-Size Pans

I recently purchased the Choice Black Front Loading Insulated Food Pan Carrier, and I couldn't be happier with my decision. This carrier is a game-changer for anyone who needs to transport food while keeping it hot and fresh. With its spacious design, I can fit up to 5 full-size pans, making it perfect for catering events or large family gatherings. The front-loading feature is incredibly convenient, allowing easy access to the food without having to lift heavy pans. The insulation works like a charm, keeping food at the perfect serving temperature for hours. Plus, the sleek black design adds a touch of professionalism to any event. Overall, I highly recommend this carrier to anyone in need of a reliable solution for transporting hot food. Five stars all the way!

2 out of 2 found this review helpful

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Ash R.

Posted on 11/19/2019

Capacity:
5 Full-Size Pans

I ordered two - the black one and the red one. The black one works great. But the red one has yet to be used. When we got it, the latches were both broken. I've ready multiple reviews on this site saying the latches break. WebstauranteStore sent me another latch, and then we found that the second latch was broken. My biggest complaint is that Webstauranate refuses to expedite shipping. They will only ship ground because that's what was originally chosen. I chose that method in the beginning because it gave me enough time. But now, I've already missed on catering and had to borrow a cambro from a friend. I will have to do the same this week because Webstaurante refuses to make things right by either shipping a new product completely or the latch in a way that gets it to me by my event. Wish I would have bought a cambro.

2 out of 3 found this review helpful

We appreciate your review, Ash Restaurant, LLC. We wish this Black Front Loading Insulated Food Pan Carrier - Holds 5 Pans would have worked out for you. Our Customer Solutions team will remain in contact with you about this.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kendall C.

Posted on 10/05/2019

Capacity:
5 Full-Size Pans

This a must have for competition bbq! Keeps meat piping hot for an incredibly long time! Will definitely be purchasing more in the future!

2 out of 2 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Elliot A. from Whole Health Dentistry

Posted on 05/29/2019

Capacity:
5 Full-Size Pans

this is a large, well made catering insulated box, from what i can tell. the gasket can be a little finicky, but once it's one, it seems to stay put. at something like half the price of other brands, it seems very much worth it.

2 out of 2 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Kenneth Z.

Posted on 03/11/2025

Verified Purchase

Capacity:
5 Full-Size Pans

I got my Choice Black Front Loading Insulated Food Pan Carrier today and when I was trying to latch the door I broke the latch

1 out of 2 found this review helpful

Thank you for your review, Kenneth! We would like to gather more information about your experience with this product. A Customer Solutions Representative will contact you soon!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Carmen A.

Posted on 04/04/2024

Verified Purchase

Capacity:
5 Full-Size Pans

very happy i ordered this carrier for my business it has helped me keep food hot and ready to serve.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

David K.

Posted on 02/29/2024

Verified Purchase

Capacity:
5 Full-Size Pans

Great product! The box hold our food hot for hours.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Durren M. from Surf And Turf Fridays Catering Consultants

Posted on 08/15/2020

Verified Purchase

Capacity:
5 Full-Size Pans

THIS FOOD CARRIER IS INDESTRUCTIBLE I SWEAR. I'VE USED IT MANY TIMES IN MY CATERING BUSINESS AND NOT ONCE HAS IT DISAPPOINTED ME, THE MEALS ARE ALWAYS KEPT HOT AND WHENEVER I POP THE DOOR OPEN, FOGGY STEAM COMES RISING UP.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Pat B.

Posted on 07/26/2020

Verified Purchase

Capacity:
5 Full-Size Pans

I received my Choice Pan Carrier quickly and it was in perfect shape. I've only used it once, loaded up with hot side dishes in 1/2 tin pans (mac n cheese, baked beans, etc...) and it kept them hot for over 4 hours. Very happy with it so far. Only thing I did notice is the door was not perfectly aligned when it arrived. I adjusted the door a little to be sure it was even on all sides. Easy adjustment. Highly recommend this product.

1 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Ratchaanon A. from Poonsup Thai Kitchens LLC

Posted on 11/21/2019

Capacity:
5 Full-Size Pans

Used in our mobile units to keep food at temp. Passed inspection every time. Works best when not opening and closing a lot, but worked doing this for about 4 hours.

1 out of 1 found this review helpful

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Charlie W.

Posted on 04/26/2019

Capacity:
5 Full-Size Pans

received it just in time, sturdy strong and has a good seal to keep heat or cold inside, should have purchased one sooner, very excited.

1 out of 1 found this review helpful

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Blanca V. from Villa's Catering

Posted on 03/07/2019

Capacity:
5 Full-Size Pans

Very unpleasant this product Apparently this product is using! It has many scratches And the door is broken! Very disappointed of you, since all the previous purchases that I have done with you have always had very good quality

1 out of 2 found this review helpful

Thank you for your review, Blanca! We are sorry this 16 3/4 inch x 24 inch x 25 inch Black Front Loading Insulated Food Pan Carrier has not worked well for you. A Customer Solutions Representative will contact you soon!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Mark J.

Posted on 03/30/2025

Verified Purchase

Capacity:
5 Full-Size Pans

We have used this countless times for our catering jobs - great size - good capacity - easy to travel with

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Carol M.

Posted on 03/12/2025

Verified Purchase

Capacity:
5 Full-Size Pans

Haven't had the opportunity to use this product yet, but will be participating in a church wide event in May and will use the products to keep all cooked items from home hot and store cooked items at the event hot as well.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jeremy S.

Posted on 03/05/2025

Verified Purchase

Capacity:
5 Full-Size Pans

Keeps food warm for hours. A must have when transporting food. Will definitely be buying another one to have.

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Elliot P.

Posted on 01/23/2025

Verified Purchase

Capacity:
6 Full-Size Pans

So same problems everyone else was having with the locking mechanism breaking after only a couple uses. However, besides that breaking they work pretty well. Are there replacements for that piece?

0 out of 1 found this review helpful

Thank you for your review, Elliot! We would like to gather more information about your experience with this product. A Customer Solutions Representative will contact you soon.

Rated 3 out of 5 stars
Rated 3 out of 5 stars
Review by

Hernan L.

Posted on 01/14/2025

Verified Purchase

Capacity:
5 Full-Size Pans

Some of the racks are too tight and sheet pans are not able to slide with ease.

Thank you for your review, Hernan! We would like to gather more information about your experience with this food pan carrier. A Customer Solutions Representative will contact you soon!

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Limoncello T.

Posted on 01/04/2025

Verified Purchase

Capacity:
5 Full-Size Pans

Great unit for the price

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jayne S.

Posted on 12/11/2024

Verified Purchase

Capacity:
5 Full-Size Pans

I love this box.. it keeps my food nice and warm for many many hours!!!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Roger E.

Posted on 10/29/2024

Verified Purchase

Capacity:
6 Full-Size Pans

We purchased two of these units at the end of August. Within two months, and only being used less than a dozen times, the plastic latch broke into two pieces. Unbelievable, how cheaply these are made!!!

Thank you for your review, Roger! We would like to gather more information about your experience with this food pan carrier. A Customer Solutions Representative will contact you soon!

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Scott C.

Posted on 10/18/2024

Verified Purchase

Capacity:
6 Full-Size Pans

I have used this carrier 4 times now. After the first use, I had to replace the door gasket because it came "unglued" at the seam. On the 3rd use the hinge broke at the the carrier causing the door to fall off. Now I am looking for replacement parts to see if the carrier can be salvaged.

Thank you for your review, Scott! We would like to gather more information about your experience with this pan carrier. A Customer Solutions Representative will contact you soon.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Felicia G.

Posted on 09/18/2024

Verified Purchase

Capacity:
5 Full-Size Pans

Rated 2 out of 5 stars
Rated 2 out of 5 stars
Review by

Mary A.

Posted on 08/14/2024

Verified Purchase

Capacity:
5 Full-Size Pans

I recently ordered this item but it came with a gasket that is not attached to the box. I don't know how to attach it and when I tried, the gasket seems to small to fit.

Thank you for your review, Mary! We would like to gather more information about your experience with this food carrier. A Customer Solutions Representative will contact you soon.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Rob B.

Posted on 05/22/2024

Verified Purchase

Capacity:
5 Full-Size Pans

The hot box alleviates the need for an electric warmer for remote picnics and other events where power and/or equipment are not available.

0 out of 1 found this review helpful

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Donald W.

Posted on 12/20/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Impressive for keeping prepared foods hot. This is the best for transporting food for a large gathering. highly recommended.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Magdalena B.

Posted on 09/07/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Very happy with this. Keeps food really hot! Use this carrier during harvest taking food to the field. (Bought stainless steel divided full size steam table pans to use in carrier.) A little to heavy to carry so I leave carrier in the "meals on wheels" bus.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Kellie M.

Posted on 06/21/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Excellent product, great quality and price. Price was so good I ordered 2. Shipping was fast too.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Dean R.

Posted on 05/13/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Tyler W.

Posted on 05/11/2023

Verified Purchase

Capacity:
6 Full-Size Pans

purchased 2 of these with the wheels, within the first 2 weeks the first door broke when we closed it, within 2 more months the second broke as well. the plastic used for the handle to close the door is very brittle and breaks easy. they are of no use to us now. will only buy name brands moving formward when purchasing warming boxes.

Thank you for your feedback! We’re sorry to hear about your issues with this item. For recommendations, please contact our Customer Solutions team.

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Paul G.

Posted on 04/02/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Love the cooler and it works well for our intended purpose. We even got to use it within a couple hours of it being delivered. Would have given it a 5 star but the one we received has a slight problem. The door does not adjust perfectly. Good Service from Webstaurantstore.com as well.

Rated 5 out of 5 stars
Rated 5 out of 5 stars
Review by

Jason J. from Sugabear Bbq

Posted on 03/03/2023

Verified Purchase

Capacity:
5 Full-Size Pans

Awesome price. This the best purchase I could make. Keeps food warm for 3-4hours. Durable and well made.Store yout hottest item on the bottom to keep everything hot for a couple hours a warm for awhile. Fits full size pans perfect. Easy cleanup. Air tight latches keep product in place. Ordering another one A++

Rated 4 out of 5 stars
Rated 4 out of 5 stars
Review by

Steven P. from Embers LLC

Posted on 06/01/2021

Verified Purchase

Capacity:
5 Full-Size Pans

Food Carrier has provided a reduction in coolers to carry due to it's stackable space. We chill the removable door at least 24 hours in advance to help prolong chill times. The only fault in this product is the materials used in the hinged snap locks. They broke on us the first use due to the tension the new rubber seal creates. We order extra to be prepared for the next break so we do not potentially lose its use for an event 4 stars