This review is not of the product, but of WebstaurantStore. Not a 5-star because the original shipment arrived DOA. The box was crushed, punctured, ripped and re-taped. Not sure who was responsible for that, but it was very discouraging to eagerly await the order, and have it arrive non-usable. BUT, the response of customer service was exemplary. I did online chat; they requested photos; I took about 12 photos that showed the extensive damage to both packaging and product and emailed them; they responded asking did I want a credit or a new scale; I said send me a new scale. And they did. It arrived 3 days later, and so my wife loves it. -1 for the shape of the original shipment, but +5 for them doing the right thing; Net +4.
1 out of 2 found this review helpful
