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Coverage starting at $131.51 info icon

Commercial Product Protection Plan from Safeware

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You just chose a mega-quality product, but coverage from manufacturer's warranties are limited. Safeware's product protection will cover all that's included in the manufacturer's warranty in addition to:

  • Mechanical and Electrical Failure, after the manufacturer's warranty expires
  • Day One Power Surge Protection
  • Day One Food Spoilage Credit
  • No Deductibles or Service Fees
  • Backed by an AM Best A-Rated Insurer
Choose your Protection Plan:

Product protection coverage begins from day one that the manufacturer's warranty starts. Products are only eligible for an extended warranty if used in a commercial setting. Non-commercial use may result in a loss of coverage. For more information on whether the item has a manufacturer's warranty and what is covered, please refer to the warranty information in our Resources Downloads section of the item's page. Learn More opens in a new tab

Please see terms and conditions opens a PDF document for coverage details including limitations, exclusions and providers info. The Obligor in TX is National Product Care Company dba Texas National Product Care Company, Inc.

Earn up to $398.25 back (39,825 points)with a Webstaurant Rewards Visa® Credit Card

Usually Ships in 6-8 Weeks from manufacturer

Lead times vary based on manufacturer stock

Product Overview

  • Platinum national service plan with free professional installation included with purchase
  • 2-step machine requires milk steaming with built-in Auto-Steam
  • Touch screen display with intuitive and programmable menu options
  • Metal thermo-compensated delivery group to guarantee exceptional temperature control
  • Compact construction helps to optimize space in your business
  • Features a double grinder and decaf chute; 220V, 2800W
UPC Code:400013969699

Nuova Simonelli MPROTFTCAP21000003 Specs

Quantity
1/Each
Shipping Weight
45 lb.
Width
13 Inches
Depth
21 Inches
Height
25 Inches
Amps
14 Amps
Hertz
60 Hz
Voltage
220 Volts
Wattage
2,800 Watts
Color
Black
Control Type
Touchscreen
Features
Built-In Grinder Compact Size Fits Tall Cup Programmable
Number of Groups
1 Group
Number of Steam Wands
1 Wand
Style
Super Automatic
Type
Espresso Machines
Water Source
Direct Connection

Nuova Simonelli MPROTFTCAP21000003 Details

Built to impress baristas and customers alike, the Nuova Simonelli ProntoBar Touch super automatic espresso machine produces top-notch espresso for an unforgettable experience. The machine features easy-to-use technology for the barista, allowing them to craft the perfect cup repeatedly throughout the day. Two grinders sit on top of the machine, with a decaf chute to give your baristas a one-stop machine. The touch screen display is convenient and easy to operate while maintaining a sleek and polished look. It is equipped with programmable menu options and is an intuitive addition to your espresso-making process.

To add convenience, this machine is incredibly compact, so you can save on space at your business without sacrificing quality features. This 2-step machine requires milk steaming with the built-in Auto-Steam to create quality lattes, cappuccinos, or flat whites. Its metal thermo-compensated delivery group guarantees exceptional temperature control, to produce consistently impressive cups of espresso. Serving consistently smooth coffee is an important step to securing repeat business, as customers can trust that their first cup of high-quality espresso is just the first of many. This machine requires a 220V electrical connection.

The Platinum national service plan is included with the purchase of this machine. The Platinum national service plan features the benefits listed below. Note that service plan options will vary with each item.

- Free professional installation
- Automatic warranty claim processing
- Equipment maintenance training
- Water quality and clarity test
- Free installation of water softening system
- 24-hour business day response
- 1 year labor warranty
- Lifetime warranty on copper boilers
- 1 courtesy/nuisance call
- 1 preventative maintenance for traditional espresso machines (parts included)
- 3 preventative maintenance for super automatic espresso machines (parts included)

Refer to the Service Plan Details PDF resource for full service plan details and warranty terms.

Overall Dimensions:
Width: 13"
Depth: 21"
Height: 25"

This Item Ships via Common Carrier. For more information and tips to help your delivery go smoothly, click here.

Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be cancelled off of the order or returned once it is placed.

Attention CA Residents:
  • CSA, Canada

    CSA, Canada

    This product has been certified by the Canadian Standards Association (CSA) to meet requirements for electrical, plumbing, and/or mechanical products in Canada.

Questions & Answers

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Frequently Asked Questions From Customers

What is the service plan option on this unit?
This machine requires a service plan with purchase. Gold or Platinum options may be available for your machine. Each plan includes professional installation for select models (not including Grinders, Oscar, and Musica Series), equipment maintenance training, water quality and clarity test, automatic warranty claim processing, free installation of water softening system, and 24-hour business day response. It covers 1 year of labor warranty.

An additional surcharge will be applied if your location is over 3 hours from a Simonelli site location (this would primarily be rural locations). If you need confirmation on whether this surcharge will apply for your installation site, please contact our Customer Solutions team using the Live Chat feature, located in the Help Center at the top left of the screen.

Note that service plan options will vary with each item.

Customer Reviews

1.0

Rated 1 out of 5 stars

2 Customer Reviews

0 reviews rated this 5 out of 5 stars.

0 reviews rated this 4 out of 5 stars.

0 reviews rated this 3 out of 5 stars.

0 reviews rated this 2 out of 5 stars.

2 reviews rated this 1 out of 5 stars.

Frequently Mentioned

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Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Steven G.

Posted on 03/02/2023

Verified Purchase

We own three other espresso machines for our locations: two super automatics and one traditional. This is the worst machine I have ever used and the service is atrocious. You and your company deserve better. We received a three year old machine whose internal counter showed significant use, despite Nuova SImonelli and Webstaurant Store claiming the machine was new. The machine arrived 5 weeks after we ordered it, despite no indication there would be a delay in delivery. Nuova Simonelli's installers incorrectly assembled the machine despite causing leaks. The claimed 'new' machine had internal pieces falling off when we received it. The USB port does not work, so we cannot backup or load menus and settings. The machine frequently will not turn on and reach temperature so we can actually use it. Getting a technician out takes 7-8 days, despite the warranty claims of a response within 1 business day. Read More

14 out of 14 found this review helpful

Thank you for your feedback! We’re sorry you did not prefer this product. For recommendations, please contact our Customer Solutions team.

Rated 1 out of 5 stars
Rated 1 out of 5 stars
Review by

Crystal G.

Posted on 12/04/2024

Verified Purchase

Purchased on November 8 and installed on November 21, but the machine hasn’t worked since day one. I’m extremely disappointed with its quality and reliability. I’ve only managed to make about two drinks before the motor failed. It seems Simonelli is aware of this issue, as they sent parts to their sole repair company in NYC—but that company has no availability to fix the machine. We’re opening on Saturday, and it looks like we’ll have no coffee to serve, leaving us with an incredibly expensive paperweight. Don’t waste your time or money.

Thank you for your review, Crystal! We would like to gather more information about your experience with this espresso machine. A Customer Solutions Representative will contact you soon!

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