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Commercial Refrigeration Troubleshooting Guide

Last updated on Aug 15, 2024

Maintaining proper temperatures in your refrigeration units is essential for food safety and compliance with health regulations. Restaurant owners who can troubleshoot refrigeration issues can promptly address temperature fluctuations or malfunctions, ensuring that food is stored at the correct temperature to prevent spoilage and contamination. We'll review some of the most common reasons for refrigeration failure and share our troubleshooting tips.


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Click below to learn how to troubleshoot your commercial refrigeration units:

  1. Refrigerator Not Powering On
  2. Refrigerator Not Cooling
  3. Refrigerator Too Cold
  4. Refrigerator is Leaking
  5. Noisy Operation

Refrigerator Is Not Turning On or Not Receiving Power

solid door reach in refrigerator

When a commercial refrigerator is not turning on or not receiving power, it can disrupt operations and potentially lead to product spoilage. Follow these steps to troubleshoot this issue.

  • Check the Power Source: Verify that the commercial refrigerator is plugged in and that the outlet is functioning properly. Consider testing the outlet with another device to confirm if it is the source of the issue.
  • Circuit Breaker: Examine the circuit breaker to see if it has tripped. Reset the breaker if necessary and monitor if the power is restored to the refrigerator.
  • Power Cord: Inspect the power cord for any visible damage or fraying. If there are signs of wear, replace the power cord to prevent any potential safety hazards.
  • Power Switch: Verify that the power switch on the commercial refrigerator is turned on. Sometimes, simple oversight can lead to power issues, so double-check the switch position.

Refrigerator Not Cooling

solid door reach in refrigerator

If your commercial refrigerator is not cooling properly, several potential issues could be causing the problem. It is important to troubleshoot and identify the root cause of the cooling failure in order to quickly resolve the issue and prevent any food spoilage or equipment damage.

  • Temperature Setting: Check the temperature setting on the refrigerator to make sure it's set to the appropriate level. An incorrect setting can prevent the unit from reaching the desired temperature.
  • Dirty Condenser Coils: Dirty condenser coils can restrict airflow and hinder the refrigeration process. Regularly cleaning the coils is crucial for optimal performance.
  • Faulty Evaporator Fan: The evaporator fan is responsible for circulating cold air throughout the refrigerator. If the fan is not working correctly, it can lead to uneven cooling or complete failure.
  • Damaged Door Gaskets: Damaged or worn-out door gaskets can allow warm air to seep into the refrigerator, causing it to work harder to maintain the desired temperature.
  • Refrigerant Leak: A refrigerant leak can result in a loss of cooling capacity. It is essential to address any leaks promptly and recharge the system with the appropriate refrigerant.
  • Compressor Issues: Problems with the compressor, such as overheating or malfunctioning, can also impact the cooling efficiency of the refrigerator.
  • Thermostat Malfunction: A faulty thermostat can prevent the refrigerator from maintaining the desired temperature. Testing and replacing the thermostat may be necessary to restore proper cooling.

Refrigerator Too Cold

ice build up in refrigerator

A refrigeration unit that is too cold can be a sign of underlying issues that need to be addressed promptly. When ice accumulates in areas other than the designated evaporator coil, it can lead to several problems, impacting the efficiency and performance of your unit.

  • Check the Temperature Settings: Start by verifying the temperature settings on your commercial refrigerator. If the temperature is set too low, it can cause the unit to run excessively cold. Adjust the settings to the recommended temperature range for the type of products you are storing.
  • Inspect the Door Gaskets: Damaged or worn-out door gaskets can lead to cold air leaking out of the refrigerator, causing it to work harder to maintain the set temperature. Check the door gaskets for any signs of wear, tearing, or gaps. Replace the gaskets if necessary to create a proper seal.
  • Clean the Condenser Coils: Dust, dirt, and debris can accumulate on the condenser coils over time, hindering the refrigerator's ability to dissipate heat effectively. Regularly clean the condenser coils to get the best performance out of your unit. Use a coil brush or vacuum cleaner to remove any buildup.
  • Monitor the Defrost System: If your commercial refrigerator is forming ice, it could be due to a malfunctioning defrost system. Check the defrost timer, heater, and thermostat for any issues. Replace any faulty components to prevent ice buildup and maintain proper temperature levels.
  • Inspect the Evaporator Fan: A malfunctioning evaporator fan can disrupt the airflow inside the refrigerator, leading to temperature fluctuations and ice formation. Check the fan for any obstructions or signs of damage. Replace the fan if necessary to improve air circulation.
  • Evaluate the Refrigerant Levels: Low refrigerant levels can impact the cooling capacity of your commercial refrigerator, causing it to run excessively cold. If you suspect a refrigerant leak, contact a professional technician to inspect and recharge the system.
  • Consider the Location of the Refrigerator: The placement of your commercial refrigerator can also affect its performance. Make sure that the unit is not located near heat sources or in direct sunlight, as this can impact its cooling efficiency.

Refrigerator Is Leaking

glass door reach in

A leaking commercial refrigerator can be a significant issue in a foodservice establishment, leading to water damage, spoiled food, and potential safety hazards. If you notice that your commercial refrigerator is leaking, it is crucial to address the problem promptly to prevent further damage. Here are some troubleshooting steps to take if your commercial refrigerator is leaking:

  • Check the Drain Pan: The drain pan is located at the bottom of the refrigerator and is designed to collect condensation and water runoff. If the drain pan is full or damaged, it can result in leakage. Remove the pan and empty any accumulated water. Inspect the pan for cracks or holes and replace it if necessary.
  • Clear the Drain Line: The drain line allows water to flow from the evaporator coils to the drain pan. If the drain line is clogged or blocked, water can back up and cause leakage. Use a pipe cleaner or a small brush to clear any debris or buildup from the drain line.
  • Inspect the Door Gasket: A damaged or improperly sealed door gasket can lead to condensation buildup inside the refrigerator, resulting in leakage. Check the door gasket for tears, gaps, or signs of wear. Replace the gasket if it is damaged or not sealing properly.
  • Check the Evaporator Coils: If the evaporator coils are dirty or frosted over, it can cause excess condensation and water leakage. Inspect the coils for dirt, dust, or ice buildup. Clean the coils with a soft brush or vacuum to remove any debris.
  • Monitor the Temperature Settings: Incorrect temperature settings can also contribute to excess condensation and leakage. Double-check that the refrigerator is set to the appropriate temperature for storing food safely. Adjust the temperature settings if needed and monitor the unit.
  • Professional Inspection: If you have followed these troubleshooting steps and the issue persists, it may be necessary to contact a professional refrigeration technician. They can diagnose the problem accurately, perform any necessary repairs, and ensure that your commercial refrigerator is operating efficiently.

Fan Is Too Noisy

glass door reach in

If the fan in your commercial refrigerator is too noisy, it can be a sign of potential issues that need to be addressed promptly to prevent further damage. Here are some steps to troubleshoot a noisy fan or compressor in your commercial refrigerator:

  • Check for Obstructions: Begin by inspecting the fan to make sure there are no obstructions such as debris or ice buildup that could be causing the noise. Clear any blockages that may be hindering the fan's rotation.
  • Inspect the Fan Blades: Examine the fan blades for any signs of damage, such as warping or bending. Damaged fan blades can cause the fan to produce loud noises during operation and may need to be replaced.
  • Ensure Proper Installation: Verify that the fan is securely installed in its designated location within the refrigerator. Loose mounting or improper alignment can lead to excessive vibrations and noise.
  • Check the Fan Motor: The fan motor plays a crucial role in the operation of the fan. Inspect the motor for any signs of wear and tear, overheating, or electrical issues. If the motor is faulty, it may need to be repaired or replaced by a professional technician.
  • Clean the Fan and Surrounding Area: Dust and dirt accumulation can hinder the fan's performance and contribute to increased noise levels. Regularly clean the fan and the surrounding area to promote airflow and reduce noise.
  • Inspect the Fan Bearings: Worn-out or damaged fan bearings can cause the fan to produce loud noises during operation. Lubricate the bearings or replace them if necessary to eliminate the noise.
  • Consult a Professional Technician: If the noisy fan persists despite troubleshooting efforts, it is recommended to seek the expertise of a professional refrigeration technician. They can diagnose the issue accurately and provide the appropriate solutions to resolve the problem effectively.
The information provided on this website does not, and is not intended to, constitute legal advice. Please refer to our Content Policy for more details.

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