Verified Purchase
- Color:
- Black
I bought this product in March 2024, and by October 2025, it suddenly stopped cooling. I contacted customer service and uploaded videos and photos, and they told me I needed to get a certificate from a repair technician stating that the compressor was the problem before they could send me a new one. I called all the repair companies near me, and they all advised me to buy a new one because the repair costs and replacement parts would cost more than buying a new one. Furthermore, they wouldn't accept replacing parts that weren't purchased from them. I strongly advise against buying this product; the after-sales service is terrible. I disassembled the product, and the internal cooling system is very poor, consisting of thick foam and plastic. Because it's an open system, the compressor runs very frequently, making this product a real money pit.
Thank you for your review, Qingqing! Our Customer Solutions team will remain in contact with you about this.








