Avantco Ice UC-H-160-A 26" Air Cooled Undercounter Half Cube Ice Machine - 160 lb.

This item arrived and was installed and only made one batch of ice and then shut down. I called your Customer Service and was given very vague and general information, and it was suggested we contact the warrantee company for help. We did, and they were supposed to come last Friday, but did not show up. When questioned, despite a voicemail to the contrary, they said they were coming on Tuesday. They came and discovered that the solenoid was malfunctioning and has to be replaced. This will take a week to ten days to get here. This item, and all the OTHER items in our order are for a snack bar at a beach on Lake Ontario. They have had NO ICE other than the bags of ice they are now forced to purchase. This ice machine is also supposed to be used by the lifeguards at the beach Read More

We purchased this ice machine for our restaurant. It worked perfectly fine overall for five months. We weren't 100% happy with the way it does ice but it will get the job done. Then randomly now it started to make solid sheets of ice that won't come out of the ice tray. It just keeps getting thicker and thicker until we have to shut it off. The ice no longer falls out. It just keeps getting thicker. Barely been 5 months and its no longer usable

Terribly disappointed. This is the only machine had issues since I opened the resturant. It's turned fault all the time not making ice. I've asked people to fix it and spend a lot. Now it's not working again, only 3month. Terrible brand. Never purchase this brand again.

IF they had the option to give NO STARS I would. Do NOT BUY !

My ice machine stopped working after having it for just 2 months!!! Unbelievable

Terribly disappointed with it's production but more so with it's storage. We're not a big operation and this this is not even close to keeping up. Genuinely concerned about the summer. Now I need to buy a different one and try sell this thing online for a loss.

Now with 9 months of use, we have been having multiple issues with the machine. First, at least once a day the error E03 occurs and the machine stops making ice. Second, the machine suddenly started making bricks of ice which are very hard to brake and are not uniform. First months of use were perfect, machine worked well and made a lot of ice constantly with no issues at all, then after 6 months the issues started to appear.

This machine has never made as much ice as it says it makes. We have a moderately busy cafe and run out of ice by 10am most mornings. The bin is never more than half full. Huge waste of money. We end up buying 20lb bags of ice and 80lbs can last a day... so this thing isn't even making half of what it says. So disappointed. Feel scammed. Only reason I don't give it 1 star is that its at least producing something.

Too Cheap construction Material

Don't even bother with this item. i will work ok for about 6-8 months then it will start messing up. i paid extra for warrantee its useless . hard to communicate with the warrantee department no place to register or even log in.

This item is horrible. It does not make 30 pounds a day of ice and whatever ice you get from it is really thin and dissolve quickly. Ours is a year old and no more guarantee and no one can fix it.

like everyone else, this machine stopped working after 6 months with minimal usage. is this still covered under warranty since its within 1 year?

Absolutely Junk! I am now out of warranty, I guess as soon as I started having a problem instead of contacting a technician I should have called Avantco for it to get fixed under warranty. I have spent a lot of money buying bags of ice in the past couple of months because this machine can not produce ice fast or keep up, even on a slow day. save your money and look elsewhere.