Can I install a dipper well on this product?
Yes. This dipping cabinet includes pre-drilled holes, spaced 4 inches apart, on the rear of the unit for mounting a dipper well.
Can I install casters on this product?
Yes, casters can be installed on this unit by removing the bottom panel to access the predrilled holes for the compatible plate casters.
Does Avantco warrant this item for use in a food truck?
Avantco warrants new equipment sold to food truck customers to be operational for a period of 30 days from the date of delivery if installed and maintained correctly.
Does this dipping cabinet come with tub inserts and covers?
Yes, this dipping cabinet will come boxed with the tub inserts and covers as pictured.
I haven’t heard of R-290, R-600a, R-513a, or R-448A refrigerant before. What is it?
R-290 (also known as high purity propane or CARE 40) and R-600a (also known as refrigerant grade Isobutane or CARE 10) are hydrocarbon refrigerants. R513a (also known as Opteon XP10) and R-448A (also known as Solstice N40) are HFO (hydrofluoroolefin) refrigerants. They are being used by some manufacturers in response to the EPA’s Significant New Alternatives Policy (SNAP) Program.
What size ice tubs do these units hold?
These units hold approximately 10” x 10” 3-gallon ice cream tubs (sold separately).
What’s the difference between ice cream and gelato dipping cabinets?
Generally speaking, ice cream dipping cabinets have a lower holding temperature than gelato dipping cabinets. Because of this, it is not suggested that you store gelato in ice cream units. Also, typically gelato dipping cabinets use 5L pans to hold product, whereas ice cream dipping cabinets are designed to hold 3-gallon tubs.
Why is my ice cream tub spinning when I scoop?
As the ice cream gets low, the tub no longer has the weight to remain in place. The cover of the tub has 4 slots for the included clips (packaged separately) that can be used to provide extra holding power to the tub as to prevent unwanted spinning.
Why is the set temperature so cold?
The factory-set temperature of -15°F to -11°F reflects the cabinet's operating range, but the ideal product temperature for scooping ice cream is typically between 6°F and 10°F. The specific set temperature needed to reach the ideal product temperature may vary depending on the brand of ice cream and its butterfat content. If your item is still under warranty and you require further assistance with changing the parameters, please reference your warranty for contact information and support.
