Verified Purchase
We purchased this for a wholesale account that needed a commercial grade, pour over espresso machine for their small business. This was the worst machine we could have purchased. We bought this two years ago and within the first 9 months it broke twice, and it took Astra 6 months to even get back to us to fix it the second time, thus surpassing the 1 year warranty. Because of this, they agreed to cover the costs of parts and to fix it for free, as long as I paid for shipping (no technician in my area would touch the machine because it was unfamiliar to them, and I am in the Seattle area, you think SOMEONE would be able to work on it).Since it breaking twice it has broken a THIRD time, and now my customer wont even pay us what she owes on the machine. Overall, Astra has been an absolute nightmare to work with.
We appreciate your review, Shaylea. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.



