2nd Shift NOC Technician Intern

Job Summary

The IT department at Clark Associates, Inc. has a 24/7 Network Operations Center to manage, monitor and maintain all critical network resources and IT assets, including servers, databases, firewalls, and websites. The primary goal is to actively monitor these resources to prevent, or quickly resolve problems within the network and ensure high availability.

The NOC is responsible for the network resources of all companies under the Clark umbrella, including WebstaurantStore, the leading ecommerce website to meet the purchasing needs of the food service industry worldwide.

We are seeking intelligent, driven IT professionals who are looking to gain insight into and experience with the full scope of IT systems that make up an enterprise-level company.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY).

Responsibilities

• Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
• Address active security threats such as phishing emails, critical vulnerabilities, and malware detections in collaboration with the IT Security and Security Operations Center (SOC) teams.
• Identify and document trends to proactively prevent future problems.
• Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
• Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
• Act as the first point of contact and resolution for all client network issues.
• Quickly respond to, and properly escalate downtime events with the appropriate level of urgency.
• Bridge communication between IT teams and end users while facilitating issue resolution.

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

• Prior experience is welcome but not required.

Education

• Currently pursuing or recently completed a degree in an IT related field
• IT Certifications that are relevant but not required: CompTIA A+, Network+, Security+, etc.

Desired Traits

Soft Skills:

• Sense of urgency and ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Drive and initiative, the desire to constantly improve upon skillset and knowledge base.
• Ability to work independently and as part of a team.

Technical Skills (Required):

• Basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN / WAN technologies.
• Strong knowledge of network infrastructure, network architecture, and how different network components function as parts of a whole.

Technical Skills (Preferred):

• Familiarity with Linux OS.
• Basic understanding of SQL; fundamental database concepts, querying, stored procedures, ect.
• Experience with scripting languages such as Python, Bash, PowerShell, etc.
• Experience with Network and APM monitoring tools (Zabbix, Grafana, New Relic, Elastic, etc.)