Outbound Operations Manager

WebstaurantStore isn’t just an industry leader in online restaurant supplies and equipment—we’re the driving force behind making businesses more efficient, profitable, and ready for success. We believe in bold ideas, smart solutions, and empowering our customers to take their operations to the next level.

We’re looking for passionate leaders who know how to guide teams, spark growth, and create opportunities. If you thrive in an environment built on Entrepreneurial Spirit, a Passion for Excellence, and Doing the Right Thing, you’re exactly who we want on board.

As an Outbound Operations Manager, you’ll be at the heart of it all—leading from the front, setting the standard, and helping build a powerhouse team from the ground up. This role is about more than just managing; it’s about inspiring, developing, and making an impact. We know that investing in our people is the key to our success, which is why we foster a culture of collaboration, engagement, and open communication at every level.

At 1.2 million square feet, our brand-new, state-of-the-art Distribution Center in Hagerstown, Maryland, is the largest and most automated facility in our network. We’re in full build-out mode, and the next 12 months will be focused on assembling a world-class team and fine-tuning operations. If you’re excited by the idea of shaping the future of logistics in a fast-paced, high-growth environment, now’s the time to join us!

Salary: 100,000 - 120,000

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

• Oversee the entire Outbound operations of an e-commerce distribution center spanning multiple teams and shifts, including evenings and weekends. This role is a senior leader in the distribution center and supervises other managers.
• Flex work schedule accordingly to ensure that attention is provided to all shifts, meeting regularly with front-line leadership (shift managers, assistant managers, team leads, etc.) to provide direction, training, and accountability.
• Utilizing front-line leadership, oversee the day-to-day operations within the outbound department, including all operational tasks within the department.
• Act as a spokesperson for the department and facility, working with the Distribution General Manager and department leaders to achieve performance metrics and other initiatives/goals.
• Handle all employee concerns quickly and professionally, addressing trends in performance and employee relations to maintain a positive culture.
• Train, coach, develop and hold accountable up to # members of leadership that oversee their respective shifts, in order to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

People

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

Leadership

• Delegate and deputize tasks and projects to build the operational skill of all front-line leadership, generating a culture of growth, opportunity and ownership.
• Hold front-line managers accountable for results, consistently assessing their soft and hard skills and creating a culture of growth and development.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned departments, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

EDUCATION and/or EXPERIENCE

• Minimum of 2 years of relevant experience in operations management; 2-5 years’ experience with outbound management preferred.
• Associate degree in a related field, or equivalent combination of education and experience; Bachelor's degree in a related field preferred.
• Experience working in a distribution environment preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer service-oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off-shift as required to respond to urgent needs.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Work is performed while standing and/or walking, up to and including 10 hours/day.

· Requires the ability to communicate effectively using speech, vision, and hearing.

· Requires the regular use of hands for simple grasping and fine manipulations.

· Requires regular bending, squatting, crawling, climbing, and reaching.

· Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

TRAVEL REQUIREMENTS

May require occasional travel to other facilities within the region.